Product Manager - Conversational Analytics
Uniphore
Chennai, Tamil Nadu, India
As a Product Manager for Conversational Analytics, you will be responsible for supporting the development and implementation of the overall product strategy and technical product roadmap of our AI-based conversational analytics and quality solutions. You will collaborate with the leadership team to define clear product strategies and prioritize business requirements. Additionally, you will analyze customer feedback, own product documentation, and support sales and marketing with customer demos and roadmap presentations. This role requires a Bachelor's/Master's Degree in Computer Science/IT Engineering or related fields, with 5+ years of experience in delivering SaaS/web-based products and 3+ years of Product Management experience. Strong communication, innovation, analytical thinking, problem-solving, and project management skills are essential. Knowledge of Conversation/Speech Analytics, Agent Quality Management, Agile methodologies, Data Science, Machine Learning, Natural Language Processing, and Artificial Intelligence is required along with domain knowledge in contact centers, Conversational Assistants, or Conversational AI.