Qualification / Experience / Skill

•         10 to 12 years of development skill and experience

•         Commanding technical knowledge and experience

•         Should have good experience in conversational AI space.

•         Good experience in architecting and solutioning based on product capabilities.

•         Ability to provide solutions based on customer use cases.

•         Good understanding of Contact Center Domain knowledge and CCaaS

•         Technology savvy, experience of industry leading transformational technology like AI, RPA, Voice bots, Chat bots, etc.

•         Experience in coding & scripting skill

•         Write effective APIs as part of integrations.

•         Adaptability – willingness to work in a fast-paced environment and continuously upskilling and learning new technologies.

•         Understanding of conversation AI technology’s application in contact center environment, benefits, challenges in delivery, etc.

•         Working Knowledge on Java/JavaScript, Springboot, J2EE, REST, REST API development

•         Working knowledge on Apache, Tomcat, AWS cloud, Azure, MySQL

•         Working knowledge on IVR tools and call flow design expertise

•         Ability to manage internal and external stakeholder’s priorities, issues and solve conflicts.

•         Excellent team player and Self-motivated / Self learning attitude

•         Effective verbal, written, and interpersonal communication skills.

•         Proactive and results-oriented task prioritization skills

•         Manage and collaborate with cross geography stakeholders.

•         Ability to handle multiple tasks and work toward long-term goals.

Role and Responsibilities

•         Design and setup of product demos and services with custom tuning as needed.

•         Assist Sales Engineering Operations Leaders on functional Process Framework development, Execution of initiatives, deployment, and maintenance.

•         Drive and implement demo POCs, improvement initiatives,

•         Analyze the requirements and scope for demo setup for products to customers.

•         Provide end to end solution of product demo setup and integration with other tools.

•         Review the technical scope requirements and solution.

•         Establish maturity index and action plan for project teams and monitor delivery with delivery and support functions.

•         Manage projects & initiatives in Sales Engineering unit which include projects/activities like Governance (both tactical and long term), reporting requirements at MIS, issues/lever analysis, etc.

•         Own day to day tactical activities, functional assignments/projects in a cross functional environment

•         Work closely with product management, platform team, Data Science team to design and implement product demo and configurations.

•         Work with data scientists and analysts to improve software.

•         Attend Daily standup calls.

•         Manage AWS cloud infrastructure tenants for the demo pods.

•         Work with Sales Engineering Team, Solution Architect, and Services teams to design and implement software solutions.

•         Develop and manage well-functioning databases and applications.

•         Test software to ensure responsiveness and efficiency.

•         Troubleshoot, debug and upgrade software/application meant for demo.

•         Availability via email, MS teams chat and/or on the phone.

•         Prepare and maintain technical documentation.