Senior Staff Engineer (contact center)

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We are seeking a candidate with 10-12 years of development skill and experience in the conversational AI space. You should have a good understanding of Contact Center Domain and CCaaS, as well as experience with industry-leading technology such as AI, RPA, Voice bots, and Chat bots. The ability to provide solutions based on customer use cases is crucial, along with adaptability and a willingness to continuously upskill. Strong technical skills in Java, JavaScript, Springboot, J2EE, REST, and REST API development are required. Good communication and collaboration skills are also essential for managing stakeholders and working in a cross-functional environment.

Qualification / Experience / Skill

• 10 to 12 years of development skill and experience

• Commanding technical knowledge and experience

• Should have good experience in conversational AI space.

• Good experience in architecting and solutioning based on product capabilities.

• Ability to provide solutions based on customer use cases.

• Good understanding of Contact Center Domain knowledge and CCaaS

• Technology savvy, experience of industry leading transformational technology like AI, RPA, Voice bots, Chat bots, etc.

• Experience in coding & scripting skill

• Write effective APIs as part of integrations.

• Adaptability – willingness to work in a fast-paced environment and continuously upskilling and learning new technologies.

• Understanding of conversation AI technology’s application in contact center environment, benefits, challenges in delivery, etc.

• Working Knowledge on Java/JavaScript, Springboot, J2EE, REST, REST API development

• Working knowledge on Apache, Tomcat, AWS cloud, Azure, MySQL

• Working knowledge on IVR tools and call flow design expertise

• Ability to manage internal and external stakeholder’s priorities, issues and solve conflicts.

• Excellent team player and Self-motivated / Self learning attitude

• Effective verbal, written, and interpersonal communication skills.

• Proactive and results-oriented task prioritization skills

• Manage and collaborate with cross geography stakeholders.

• Ability to handle multiple tasks and work toward long-term goals.

Role and Responsibilities

• Design and setup of product demos and services with custom tuning as needed.

• Assist Sales Engineering Operations Leaders on functional Process Framework development, Execution of initiatives, deployment, and maintenance.

• Drive and implement demo POCs, improvement initiatives,

• Analyze the requirements and scope for demo setup for products to customers.

• Provide end to end solution of product demo setup and integration with other tools.

• Review the technical scope requirements and solution.

• Establish maturity index and action plan for project teams and monitor delivery with delivery and support functions.

• Manage projects & initiatives in Sales Engineering unit which include projects/activities like Governance (both tactical and long term), reporting requirements at MIS, issues/lever analysis, etc.

• Own day to day tactical activities, functional assignments/projects in a cross functional environment

• Work closely with product management, platform team, Data Science team to design and implement product demo and configurations.

• Work with data scientists and analysts to improve software.

• Attend Daily standup calls.

• Manage AWS cloud infrastructure tenants for the demo pods.

• Work with Sales Engineering Team, Solution Architect, and Services teams to design and implement software solutions.

• Develop and manage well-functioning databases and applications.

• Test software to ensure responsiveness and efficiency.

• Troubleshoot, debug and upgrade software/application meant for demo.

• Availability via email, MS teams chat and/or on the phone.

• Prepare and maintain technical documentation.

Set alert for similar jobsSenior Staff Engineer (contact center) role in Bengaluru, India

Company

Uniphore

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 Years

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