About the job

This position is needed to help Twilo develop and deliver new capabilities in the Twilio Flex platform. You will be a member of a scrum team who will design, implement, own and operate their microservices end to end in the cloud. You will play a key role in setting up and building out the Flex engineering capacity and capability in the Bengauluru office and build a center of excellence for Flex business unit. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.

Responsibilities

In this role, you will:

• Design, develop, test and deploy Flex features and services in AWS cloud.
• Own your services, respond to incidents and participate in on-call rotation and participate in RCAs for incidents.
• Meet SLA/SLO/SLI for your services.
• Meet Definition of Done for the software you build.
• Refactor and reduce technical debt in your services.
• Write automated unit and integration tests in a continuous integration and delivery environment.
• Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
• Collaborate with other team members, including Product leadership, influence, own, and improve Flex platform.
• Actively participate in Design, Code review, Backlog grooming, Agile ceremonies and work with team members to meet team’s sprint commitments.
• Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain.
• Be responsible for documentation of projects you work on.
• Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s or Master’s degree in Computer Science or related industry experience.
• 5-8 years of experience developing highly-available, secure, native cloud enterprise SaaS applications in Java.
• Experience with AWS, GCP or other public cloud infrastructure platforms.
• Experience building highly scalable, real time, distributed systems based on microservices architecture.
• Experience with container technologies - Docker/Kubernetes.
• Experience with REST API design and implementation.
• Experience with SQL/NoSQL databases and caches.
• Experience implementing modern automated testing and CI/CD pipelines.
• Translate system designs into software implementations.
• Champion of good engineering habits: development and test techniques, security, automation.
• Expertise in solving complex production issues.
• Positive attitude and aptitude to learn and execute quickly in a small team. 
• Iterative development and deployment, Scrum and Agile methodologies.
• Communicate clearly and concisely, orally and in writing.

Desired:

• Experience with streaming systems such as Kafka, Flink, Spark
• Deploying cloud applications in a multi region environment.
• Ability to influence and build effective working relationships with all levels of the organization.
• Experience with Contact Center and Customer Engagement solutions.

Location

This role will be located in our Bengaluru, India office. Approximately 5% travel is anticipated.