Senior Manager - Enterprise Cloud Program
Boeing
Bengaluru, Karnataka, India
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Boeing Information Technology & Data Analytics (IT&DA) Enterprise Cloud Program is currently looking for an Information Technology Manager to join our team in Bengaluru (India) . As we execute on our Infrastructure and Operations ‘cloud’ strategy, we are looking for an experienced individual to lead a diverse team of developers, architects, and operations analysts to build and develop Cloud-related tools, ensure efficient cloud operations, and drive greater cloud adoption. This is an extremely critical and visible role requiring experience and general overview in Cloud IT Operations, architecture, automation, quality assurance and maintaining services with various underlying dependencies. The successful candidate will engage closely with DevOps feature teams, Cloud Transition and Migration teams and Enterprise Cloud Leadership to deliver highly available and scalable services enhancing the Enterprise Cloud Program offerings for the business. Position Responsibilities: Manage tactical matters of cloud technology and operations including ideation, designing, ticketing process and service requests, and framework for management and charging Ensure services are built and delivered in accordance with agreed business requirements, manage the service lifecycle for the Enterprise Cloud. Stay current on cloud industry trend, and drive transformation. Explore new technologies and solutions to push our capabilities forward Lead and co-ordinate the Go-Live activities including the execution of the deployment plans and checklists Incidents, problems and changes for services on day-to-day basis Build Delivery Excellence function and delivering engagements within the defined SLA’s Manage risks and resolves issues that affect release scope, schedule and quality Provide automation of Build and Deployment Lifecycle of Products Drive service improvements initiatives and extending services for global services Maintain services with performance and availability as per service levels committed to businesses including escalation management Respond to production events in restoring services quickly and efficiently – lead root cause analysis and remediation Report to senior management and service stakeholders as per cadence set Oversee Infrastructure operations support for initial response to disruptions, outages and incidents Implement RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organization Provide people management, mentoring, training, career path planning Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): 16+ years’ IT experience working in a technical role with at least 4 years in a People Management Shown success in leading teams supporting operations and delivering IT solutions Superb communication and collaboration skills to work effectively with various technical team leaders in a globally distributed team Previous experience with Agile, DevOps Experience acquiring resources for projects and providing technical management of IT specialists Experience developing and maintaining relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Bachelor’s or Master’s Degree with 16+ years of experience Preferred Qualifications (Desired Skills/Experience): Experience with Cloud Service Providers (AWS, AZURE, GCP) Experience using collaboration tools like JIRA, ADO Experience recruiting, training and leading a team Ability to highlight risks/issues effectively and timely so these can be addressed in time Understanding of Agile Application Development Lifecycle and methodologies Understanding of DevOps Toolsets Ability to work with multi-functional teams distributed across multiple countries Cloud certification along with other security certifications is a plus Technical and functional knowledge of infrastructure platforms (cloud, server, virtualization, network, Database platforms, infrastructure as code) Typical Education & Experience: Bachelor’s or Master’s Degree with 16+ years of experience Relocation: This position does offer relocation within INDIA.