The Job logo

What

Where

Wireless TAC Engineer

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job description 

Given how essential networking is in the modern world, managing the devices that comprise a network is a critical operation. Smart machines are well-suited to set them up, to optimize their operation, and to ensure stability & security. Juniper's Mist Cloud manages such large distributed systems, including wired and wireless networking devices, and is recognized as the industry leader in this space. The world's largest corporations and most important institutions choose our systems for their reliability and ease of use.

We are looking for a smokejumper who goes distances to make sure customers are wildly successful. A person who communicates with customers, understands their questions as well as solves complex technical issues. You will become the subject matter expert in Enterprise Wireless and Wired Networks.  

 

Responsibilities: 

  • Triage and Resolve Customer Support Escalations from multiple inbound channels 
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. 
  • Build and maintain layer 2/3 network testbeds. 
  • Understand features and reproduce customer issues. 
  • File tickets on bugs found. 
  • Analyze logs and pinpoint root causes. 
  • Work with developers and drive solutions. 
  • Participate in relevant meetings and discussions and provide status reports. 
  • Ask good questions. 
     

Qualifications: 

  • Knowledge in Layer 2 and Layer 3 Networking 
  • Knowledge in 802.11 Wi-Fi standards 
  • Juniper Router & Switch Certifications is a plus 
  • Experience level: 5~8 years 
  • BA/BS/MS in EECS or related subject area 
Set alert for similar jobsWireless TAC Engineer role in Bengaluru, India
Juniper Networks Logo

Company

Juniper Networks

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

Related Jobs

Juniper Networks Logo

Senior Product Consultant - Routing & Switching , SDWAN + Wireless

Juniper Networks

Bengaluru, Karnataka, India

Posted: a year ago

This highly technical role provides Design and Implementation/rollout Consultancy services for Junipers Solutions targeted at Enterprise & Service Provider customers.

Juniper Networks Logo

Advanced Services Engineer 3

Juniper Networks

Bengaluru, Karnataka, India

Posted: a year ago

Job description  The Advanced services team provides "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers to evaluate network for performance, scalability, and security and provides recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customer's network.   Key responsibilities include following, but not limited to: · Uses professional knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans.  · Delivers proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc…) · Partners with Customers in conducting Juniper product health checks in order to identify potential product performance problem areas. Based on the evaluation makes a relevant recommendation to optimize operational performance in respect to design/topology/configuration. · Reviews and evaluate network plan and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software. · Engages with Juniper engineering teams to improve potential quality issues with products. · Documents and maintains customer network solutions knowledge and educates other internal Juniper resources for a better support experience.   Skill specifications The candidate is encouraged to have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise on Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN. Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN is a plus.  Experience working in large enterprises, Network service providers have added advantage. Experience and desire to work on automation will be valuable in long run.  Amiable communication, interpersonal and social skills will make a difference! Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalent are helpful.   Qualification and Experience: We generally prefer candidates with bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent. 5+ years' experience in designing, implementing, solving technical problems of the state-of-the-art Datacentre, IP/MPLS- Networks is desirable. The successful candidate will demonstrate and be a role model for the values of the "Juniper Way" - Be Bold, Build Trust, Deliver Excellence.