Job description 

In one sentence

Responsible for design, development, modification, debug and/or maintenance of software systems

What will your job look like?

BMC Remedy Engineer (3-6 Yrs L2 Support) Gurgaon

Mandatory Skills:- BMC ITSM(Incident, Problem, Change, Knowledge, Asset Management Modules), .BMC Service Request Management, BMC Remedy Helix , Atrium CMDB , SLA, BMC Service Level Management

• You will provide engineering expertise to log, track ,manage incidents & Service Request.
• Use Incident logging and Bug tracking tools to document customer incidents quickly and effectively.
•  Liaison with Technical team for issues identified and follow up on the same for quick resolution.
• Documented and tracked all received requests in the incident management system
• Identifying priority Tickets and highlighting potential problems, ensuring that targets are met in line with tight key performance indicators.
• Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution.
• Demonstrate continuous improvements and increased efficiency to the software or business processes by using Software Engineering tools, innovative techniques and the reuse of existing solutions.
• Contribute to meeting the SLAs and critical metrics as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc.

Focus on innovation and GenAI related technologies.

All you need is...

• Bachelor's degree in Science/IT/Computer Science or equivalent.
• BMC ITSM(Incident, Problem, Change, Knowledge, Asset Management Modules).
• BMC Service Request Management, BMC Remedy Helix , Atrium CMDB , SLA, BMC Service Level Management