Job description 

In one sentence

Responsible for providing outstanding technical support to a global customer base. Retains ownership for the resolution of technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, fixing and reproduction within the parameters of contractual Service Level Agreements (SLAs). On this position, you will be part of post-production team, attending customer's incidents, defects, change requests, RCAs of issues, and automation of possible workarounds.

What will your job look like?

• You will provide technical leadership to software engineers by coaching and mentoring throughout end-to-end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation.
• Provide recommendations to the software engineering manager for estimates, resource needs, breakthroughs and risks; ensure effective delegation, supervising tasks, identifying risks and handling mitigation and critical issues.
• Hands-on technical and functional mentorship to design, maintenance, build, integration and testing of sophisticated software components according to functional and technical design specifications; Follow software development methodologies and release processes
• You will analyze and report the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards.
• You will represent and lead discussions related to product/ application/ modules/ team and build relationships with internal customers/partners
• You will implement quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them and takes corrective actions in case of variances and ensure all the project agreed work are completed to the required level of quality.

All you need is...

• Bachelor's degree in Science/IT/Computing or equivalent
• Splunk SIEM and ITSI
• 5 years of proven experience in a software engineering role
• 1-2 years of experience in leading tasks and/or mentoring engineers
• Thorough understanding of software development and/or support methodologies, principles and procedures and related software management tools