Job description 

In one sentence

Responsible for providing outstanding technical support to a global customer base. Retains ownership for the resolution of technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, fixing and reproduction within the parameters of contractual Service Level Agreements (SLAs). On this position, you will be part of post-production team, attending customer's incidents, defects, change requests, RCAs of issues, and automation of possible work arounds.

What will your job look like?

ETL Automation (3-6 Years L2 Support)

ETL Data transformation, Shell Script, PL/SQL, ETL tools , Informatica, Knowledge on automating ETL jobs

•    You will design, develop, modify, debug and/or maintain software code according to functional, non-functional and technical design specifications.
•    You will follow Amdocs software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders.
•    You will investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.
•    You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals.
•    You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements.
•    You will be encouraged to actively look for innovation, continuous improvement, and efficiency in all assigned tasks.
 

All you need is...

• Bachelor’s degree in Science/IT/Computers or equivalents
• Previous experience in L1/L2 technical support role/Customer issue handling/ Support Ticket (investigation of problems,)/Monitoring and knowledge of technical operations team procedures and processes
• Experience with different monitoring tools and implementing application monitoring
• Service Now or any ticketing tool like Remedy/Helix.
• Careful attention to detail and excellent listening and communications skills being able to share and provide transparent, constructive feedback to others
• Experience in Unix Shell scripting, Oracle, or SQL.
• Good to have ITIL certified
• Work experience with operating system (Linux, UNIX)