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Media Operations Technician

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The Sky Wholesale Coordinator's main responsibility is to monitor and support Sky content assets through the digital workflow from Sky through to their Wholesale affiliate platforms. You will be monitoring asset progress, ensuring all stages are completed on time and within SLA. You will also be responsible for troubleshooting incidents, delivering reports, liaising with internal teams, and performing QA checks on platforms. Additionally, you will assist in ad-hoc tasks and provide support for rebrand and ramp-up projects.

Job description 

In one sentence

The Sky Wholesale Coordinator’s main responsibility is to monitor and support Sky content assets through the digital workflow from Sky through to their Wholesale affiliate platforms.

What will your job look like?

  • Monitoring of asset progress through various stages, ensuring all stages are completed on time and within the agreed SLA
  • Monitor and report status of media and metadata deliveries to affiliates post publication
  • To remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution
  • Prepare and analyse publish reports to circulate to Wholesale Platforms and to Sky
  • Act as first point of contact for Wholesale Platforms in regard to issues and queries
  • Raise incidents and queries with Sky
  • Publish content according to the schedule as required by platform
  • Liaise with internal Media Operations, Systems Engineers, Development and Support teams, responding to queries and communicating priorities
  • To provide cover for other team members
  • Carry out ad hoc tasks as requested by Service Supervisor or Manager
  • Prepare weekly scorecard reporting, including data recovery, analysis and commentary
  • Prepare monthly billing reporting
  • Undertake schedule and publish checks
  • Troubleshoot exceptions to resolution, including liaising with support and development teams
  • Liaise with customer operations teams on operational issues including telephone conference meetings
  • Perform QA checks on affiliates’ platforms via a set-top box or web platform to ensure content appears correctly in assigned UI locations and folders
  • Coordinate daily activities for rebrand and ramp-up projects, including publishing, reporting and liaising with clients
  • Attend regular project update meetings and provide ideas and assist in ad-hoc project tasks
Set alert for similar jobsMedia Operations Technician role in Pune, India
Amdocs Logo

Company

Amdocs

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Engineering

Locations

Pune, Maharashtra, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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