WHAT YOU'LL DO:

• CDM Owns, develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS)
• Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement​
• Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed​
• Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners​
• Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)​
• Manages proactive delivery of service plans and reactive support requests
• Hosts regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.​
• Drives Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit​
• Expected to spend most of the time on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery​
• Expected to spend up to 20% of time onsite at client location

WHAT YOU BRING:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information management
• SAP Implementation experience with strong knowledge and hands on experience
• Datacenter migration understanding
• Process affinity and strong process orientation
• Experience in working with cross-cultural teams or individuals
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.  C Leve communication skills are desirable,
• Ability to work under pressure and constantly add value to customer and within organization.
• Capacity to continuously acquire new knowledge in an independent, proactive way
• Having ITIL knowledge and/or certification is plus.
• Any Certification on Hyperscalers such as Azure, AWS or GCP is plus
• 12 plus years of IT industry experience (SAP technology and eco system)
• Minimum 5 years of experience in customer facing role

MEET YOUR TEAM:

ECS is delivering and running customers SAP Systems. We deliver services from all regions EMEA/AMER/APJ/MEE) having a strong international focus and cultural diversity. Our organization is expanding its customer facing units across the globe.To increase our client delivery management strength in India, ECS Organization requires talented, hands-on experts in application and technology areas, ideally candidates who are also in interested in combinations.