Principal Site Reliability Engineer

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Join our team and leverage your experience in designing, implementing, debugging, and launching commercial software products or web services. We are looking for someone with a strong SRE background in cloud - Azure. As part of our team, you will be responsible for collaborating with customers, defining SLOs and SLIs, developing automated solutions, and optimizing system performance. Join us and be a part of our customer-centric and inclusive work environment.

Job description

Qualifications

10+ years of experience with designing, implementing, debugging and launching commercial software products or web services. 3+ years of SRE experience in cloud - Azure (or AWS/GCP)
• Degree: Bachelor’s or master’s degree in computer engineering (or equivalent)
• Customer Obsession: Passion for customers and focus on delivering the right customer experience.
• Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
• Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
• Technical Skills:
o Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
o Extensive experience with SLO monitoring tools and platforms
o Advanced certifications in SRE or related fields.
o Experience in observability, SRE OpenTelemetry, Prometheus, Grafana, Dynatrace, Datadog, AzureMonitor, AI, ML
#AZCXP #AZCXPACE #ACES500 #AZCXPSUPPORT, #AzureCXP

Responsibilities

Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations.
• Instrument code to measure SLOs , develop solutions to detect SLO breaches
• Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Collaborate closely with service engineering teams to develop solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues.
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans.
• Proactively engage customers on SLO performance, addressing concerns and offering insights.
• Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.
• Exemplify Microsoft culture and foster a diverse, inclusive work environment.

Set alert for similar jobsPrincipal Site Reliability Engineer role in Hyderabad, India

Company

Microsoft

Job Posted

a year ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

8-12 Years

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