Description
Bachelor degree in Engineering, Computer Science, or related field
8 years experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, CMDB, Asset, Notify, Asset Management, Service Portal, Agent Workspace
ServiceNow Admin Certification
Expertise with workflows, flow designer, catalog items, Business Rules, Inbound email actions, script includes
Experience with web service integrations REST, SOAP creation of custom web services, Mid Server configuration
Experience with portal developmentincluding creation of custom web components in Service Portal CSS Angular JS nodeJS Bootstrap
Ability to understand product customer needs and convert into experiences within Agent Workspace leveraging the full suite of workspace capabilities homepage advanced work assignmentlive agent chat
Lead role in at least one platform upgrade familiar with upgrade process technical and functional risks mitigation methods, day of upgrade execution
Strong verbal and written communication skills and demonstrated technical leadership
Primary Location
Pune, Maharashtra, India
Other Locations
Chennai, Tamil Nadu, India