Job Description

Roles and Responsibilities:

Support Thermo Fisher customers through technical service, installation, operation, training and repair of specialized – Analytical equipment like IC & HPLC, Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance. In the CDS software. Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don’ts for optimum performance of the system. Investigate difficulties and solve faults arising from operation or utilization. Rectify problems or suggest solutions or arrange for repairs to be made. Provide an important link between customers and Sales and Marketing. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Monitor repairs in terms of the organization’s service / warranty cover and making suggestions as to product improvements. Carry out planned maintenance calls and perform regular customer visits. Make recommendations about spare parts requirement and assisting with monitoring equipment. Achieve the assigned spares and Service revenue targets by prompting contracts, PM kits, instrument upgrade and Software upgrades. Role requires extensive travelling within the territory and may call for travel outside territory if need emerges

Knowledge, Skills, abilities

Bachelor of Technology (Instrumentation/ Electronics) Fluent written and verbal communication  Interpersonal skills suitable for a people-oriented job, requiring interactions with many people both inside and outside the organization Ability to prioritize service requests and produce clear and concise documentation Self-motivated and proactive in technical and support approach. Closely work with customer in understanding customer pain areas and be consultant between organization and the customer thereby helping the customer and organization to achieve our regional commercial goals.  Build good rapport with customer and educate the customer regarding maintenance contract entitlements and procurement of PM kits annually to improve system availability.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.