As a System Analyst II, you will provide overall Adobe Acrobat Sign technical support for the enterprise. This role is based out in India Bangalore and the candidate would be working with technical team in India and collaborate with US technical team to support the platform. Candidate will be working on day to day support, releases/changes to the applications along with site role outs, document migrations. Candidate should have excellent communication skills, experience working with customers and vendor partners, and who enjoys working and leading in a highly charged team atmosphere. Professional experience in Adobe Acrobat Sign or DocuSign required.
Job Description
About the Company:
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $40 billion and over 100,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market, and increase laboratory productivity!
About the Team: The Enterprise Technology & Operations (ETO) team partners with Business Partners and other IT groups to define, run, test, validate and deliver the strategic direction and operational performance of Enterprise Applications and Systems for Thermo Fisher Scientific. Our enterprise applications handle business-critical activities like order taking and fulfillment, manufacturing, leading new product development and launch, sales and customer management, data and document management, and business insights.
Discover Impactful Work:
As a System Analyst II, you will provide overall Adobe Acrobat Sign technical support for the enterprise. This role is based out in India Bangalore and the candidate would be working with technical team in India and collaborate with US technical team to support the platform. Candidate will be working on day to day support, releases/changes to the applications along with site role outs, document migrations. Candidate should have excellent communication skills, experience working with customers and vendor partners, and who enjoys working and leading in a highly charged team atmosphere. Professional experience in Adobe Acrobat Sign or DocuSign required.
Key Responsibilities:
- Provide technical applications support
- Develop custom integrations, API’s, Workflows, Technical documentations for Adobe Acrobat Sign.
- Work on Defect fixes/new feature development, problem tickets, tasks etc.
- Work on release and change request activities.
- Infrastructure maintenance of both production and non- production Adobe Acrobat Sign environments
- Promotes standard processes and proactively takes measures to empower support teams to resolve issues with agility.
Bachelor of Science in Computer Science, Engineering, Information Systems or a related field
Knowledge, Skills, Abilities:
- Must have at least 7+ years of Experience with Adobe Sign Application APIs and OOTB integrations with various platforms (CRMs, document management systems, Power Automate etc.)
- Experience with configuring SSO for an enterprise application
- Experience with XML, XSD, XSLT, JSON data formats preferred.
- Advanced Excel skills preferred
- Experience working with external support teams to open and resolve tickets for an enterprise application
- Ability to read and apply detailed application documentation to everyday troubleshooting, best practices
- Project coordination experience and asset
- Experience working in UNIX, Windows platform, monitoring log files and Troubleshooting
- Expertise working with Templates, Workflows, API’s and reporting in Adobe Sign.
- Hands on experience with ticketing & change management tools
- Ability to work with business end users to understand and resolve the issues within the SLA
- Knowledge in working with Validated systems (CFR 9 Part 11) is a must
- Good documentation skills set and willingness to train the team
- Ability to coordinate change management activities across different Technical, Group IT and Business teams
Tools/Technology & Skills
- Adobe Sign Configurations including SSO
- Adobe Sign APIs and using them
- XML,XSD,XSLT,JSON data formats
- Advanced Excel skills
- ITIL Tools like sNOW for Incident & Change management
- Creating workflows in Microsoft Power Automate
Other desired Knowledge/Skills and Abilities
- Strong collaboration and teamwork skills with the ability to work in a cross-functional environment as well as work independently
- Hands-on experience on Adobe Sign Projects
- An active participant in requirement gathering, analysis, build, and test.
- Support, monitor and troubleshoot skills of both production and non- production environments
- Promotes best practices and proactively takes measures to empower support teams to resolve issues with agility.
- Clear & concise verbal and written communication skills to work across all the teams as necessary
