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Process Associate

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We are looking for professionals with experience in OTC and SAP ERP, specifically in collections management. The role involves handling premium applications, reinstatements, and renewal of payments received from policy holders. You will be responsible for researching and analyzing disputes and deductions in the ERP, as well as following up with various departments to gather supporting documents and information. Additionally, you will be expected to identify process and automation improvements, track and monitor past dues, and deliver quality customer service. The ideal candidate will have good interpersonal skills, preferably with prior cash application experience and a strong knowledge of MS Excel.

We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions


Responsibilities
•    Premium application, reinstatement, renewal of payment received from policy holders
•    Backdate and cancellation of polices in case of payment made by policy holder get bounce
•    Respond to email /phone queries related to disputed cases
•    Research and analyze the disputes/deductions in ERP
•    Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
•    See opportunities and recommend solutions for process and automation improvements
•    Daily reporting of individual portfolios to track and monitor the past dues and pending items
•    Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
•    Work as a teammate to process any adhoc request in a timely manner.
•    Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
•    Call out problems to senior staff members and or management as appropriate.


Qualifications
Minimum qualifications
•    B.Com
•    Freshers are eligible
•    Excellent English interpersonal skills


Preferred Experience
•    Prior cash application experience!
•    MS Excel knowledge
 

Set alert for similar jobsProcess Associate role in Jaipur, India
Genpact Logo

Company

Genpact

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Operations

Locations

Jaipur, Rajasthan, India

Qualification

Bachelor

Applicants

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