JOB DESCRIPTION

Job Summary

INTRODUCTION: At Comcast believe in the talent of our people. It’s our passion and commitment to excellence that drives Comcast’s vast portfolio of brands to succeed. From broadcast and cable networks, news, and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely Comcast. Here you can create the extraordinary. Join us. ABOUT THE ROLE: As a BASIS Administrator, you will provide support for daily operations across Comcast SAP Estate. Including oversight and accountability for relevant global incident/event/request queues. Responsible for critical incident response, ensuring appropriate assessment, troubleshooting, escalation, and engagement of resources across all teams and leadership of incident resolution/service restoration. Willing to work in a fast-paced environment and cooperate with various project teams located at various locations around the globe.

Job Description

RESPONSIBILITIES:

• Review SAP security note releases and guide the team in testing and application
• Applying SAP OSS (Online Service System) notes
• Establish system monitoring alerts and thresholds
• Implement system performance tuning improvements as required
• Perform SAP Kernel upgrades
• Maintain and configure the SAP GUI
• Assist in investigation, resolution, and documenting solutions for database problems
• Monitor regularly scheduled server backup jobs
• Assist leadership in troubleshooting and system performance initiatives
• Implement and maintain the SAP Fiori environment
• Install, monitor, tune, troubleshoot SAP Applications and Databases.
• Follow protocols and standards specific to SAP large-scale implementation.
• Participate in outage calls and planned downtime events (ongoing maintenance).
• Work with SAP Support on troubleshooting various issues: understanding the nature of the problem, raising OSS incidents, providing necessary support to SAP Analyst to investigate problems.
• Work collaboratively across project teams.
• Willing to learn to manage and tune the SAP database environment including monitoring indexes and tables spaces

REQUIRED EXPERIENCE:

• 3+ years experience
• Familiarity with SAP Basis Administration for SAP ERP, SAP Netweaver, SAP Enterprise Portal, SAP Solution Manager, and SAP Web Dispatcher
• Participation in administration, installation, patching, and upgrades
• Familiarity with SAP system copy: homogeneous and heterogeneous migration
• Familiarity with SAP client copy: export and import as required
• Participation in configuring and manage the SAP Transport Management System, including migration of transports
• Implement and maintain the SAP Fiori environment
• Demonstrated SAP & SAP HANA on AWS public cloud experience
• Integrating and operating 3rd party applications required for change management process, monitoring, troubleshooting.

KNOWLEDGE & ABILITIES

• General understanding of system administration and development life cycle methodologies
• Knowledge of SAP Basis administration
• Knowledge of RHEL/Oracle Linux/SUSE Linux Server operating system
• Knowledge of database administration
• Ability to apply SAP enhancement packages and upgrades
• Ability to apply and maintain SAP add-ons and add-on upgrades
• Understanding the SAP application architecture, SAP NetWeaver technology (ABAP and Java, alike), instance, work-process nature and roles, ICM, IDOCs, BAPIs, RFCs, Logon Load Balancing, saprouter configuration and setup.
• Deployment approach and strategies for SAPGui, EPM add-on, Analysis for Office (AOE), SAP HANA Studio, SAP Fiori.
• Understanding of best SAP practices, archiving, system copies, single-sign-on, data encryption, security certificates including SAP SNC, High-Availability, Disaster and Recovery.
• Understanding High-Availability, Disaster-Recovery, and SAP technology surrounding those scenarios
• Excellent verbal/presentation and written communication skills.
• Strong organizational skills
• Strong initiative, self-reliance, and ability to cope with and overcome ambiguity
• Able to handle multiple tasks simultaneously and quickly switch focus
• Able to think logically
• Able to work with attention to detail
• Skill in innovative problem solving and analysis
• Able to be a team player with a positive and encouraging demeanor
• Able to participate across various teams, cultures, geographies, and time zones
• Able to work outside normal business hours without prior notice in response to high priority issue
• Excellent interpersonal skills to engage with all levels of Business and IT.
• Self-starter able to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge.
• Strong adherence to IT/SAP project methodologies and change control processes.
• Willingness to learn more about SAP administration, new technologies, and how they solve business problems.
• Must be able to read, write and speak English

PREFERRED QUALIFICATIONS & EXPERIENCE

• Familiar with Linux operating systems, networking and infrastructure concepts that are related to SAP environments: OS commands, OS account administration, disk and volume management, file system concepts, LANS, WANS, Routers, DNS, VPN, NAT, HTTP(S), TCP/IP protocols, SSL/TLS encryption, etc.
• Familiar with AWS concepts (Cloud, Zones, Network Load Balancers, Application Load Balancers, File-System solutions, etc.).
• Familiar with SAP HANA, SAP MaxDB, SAP IQ and other database systems.
• Familiar with System Landscape configurations and operations: administrating SAP applications: starting/stopping SAP instances, printer management, SAP security operations, monitoring SAP system for health and performance issues, background jobs management operations, Transport and Management System, CTS+, SAP kernel updates, SAP application upgrades, implementing OSS notes, applying SAP add-ons and support packages, application tuning.
• Knowledge of Redwood Cronacle (Central Process Scheduling by SAP) is highly desired.
• Exposure to SAP BRIM Solution, including knowledge of Convergent Charging and Convergent Mediation technology is desired.
• Experience with any of the solutions: BSI TaxFactory, BTI Active Control, Sovos Sales and Use Tax, Vertex O Series, Worksoft Certify, uPerform, HP ALM, Adobe Document Services, Jira, and ServiceNow is a plus.