JOB DESCRIPTION

Introduction:

The vacancy is for a BCS Production Operations L2 Administrator responsible to support live systems, service stability, Technology estate health checks to the Barclays Collaboration services. The Role Holder must have the ability to own and resolve incidents End-to-End and work closely with other Technical Areas E.g. Messaging, Citrix, VDI, Teams, Intune, Sharepoint, etc. & groom engineers, Work collaboratively with other L3 teams for various shift left activities along with a key focus on Automation /simplification & Continuous service improvements. 

What will you be doing?

•Systems Management - Responsible for Operational Systems Management and Preventative Maintenance – to include proactive monitoring, system checks, SOD Reports, house-keeping and scheduled maintenance activities. 

•Incident Management – provide 24 x 7 (rota) 2nd Line Specialist support for all core and non-core BCS technologies.

•Change Management – Assess, plan, test and implement BAU change into Production environment, adhering to bank’s governance and control procedures.

•Operational Readiness – take full accountability for the testing and acceptance of all change into production environment, including documentation reviews and operations manual production.

•Innovation – a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role

•Communication – with any incident raised or escalation to service the role holder must have the ability to communicate at all levels. This would include Client, Line Management and Peer interpersonal skills to either verbally communicate direction and changes required as part of the role, and to follow this up by the production of clear communication to the Client, or process changes/enhancements to line management and peers.

•Ability to execute quickly and effectively – strong influencing skills and ability to get things done in a complex matrix organizational structure.   

•Experience of working across multiple business areas, functions and locations.

•Strong problem solving and decision making skills evidenced through challenging existing processes.

•A true team player and collaborator, translating knowledge and experience into strong and productive relationships.

•Excellent interpersonal & communication skills

What we’re looking for:

•Experience required in Exchange On premise & (Exchange Online), M365 Services.  

•Working knowledge on Exchange or O365, Azure AD, Mobility technologies like UEM, BBW, Mobile iron or Intunes, MS Skype or Teams, Citrix / VDI will be an added advantage.

•Very good understanding of IT infrastructure and systems integration in enterprise environment

•Email Gateway including Symantec. Cloud (formerly MessageLabs), McAfee Email Gateway & Trust wave Secure Email Gateway (formerly Mail Marshal).

•Experience in providing end user & system support.

•Experience working into 24/7 Operations support on Above technologies.  

Skills that will help you in the role:

ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune)

•(MCITP) - Enterprise Messaging administrator 2016/19, Microsoft 365 Enterprise Administrator Expert

•MD-101 for managing Modern desktops

•CCP (Citrix certified Associate & professional)

•MS-101: Microsoft 365 Mobility and Security