JOB DESCRIPTION

Responsibilities

• SREs responsible for ensuring the reliability, availability, and performance of critical systems and applications.
• Define and execute the SRE strategy and roadmap in alignment with organizational goals.
• Resolve application related issues raised by the users through ticketing tools.
• Follow Change Request (CR) process to implement PROD changes on regular basis.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Drive initiatives to reduce incidents and improve system resilience.
• Identify opportunities for automation to streamline operational tasks and reduce manual intervention.
• Collaborate with development teams to integrate reliability practices into the software development lifecycle.
• Conduct post-incident reviews to identify root causes and prevent recurrence.
• Define scaling strategies and capacity thresholds to maintain system performance.
• Collaborate with security teams to ensure system security and compliance with industry regulations.
• Implement security best practices and incident response plans to address security incidents.
• Maintain comprehensive documentation of system architecture, configurations, and processes.
• Track and report on key performance metrics to measure the effectiveness of SRE efforts.
• Make data-driven decisions to improve system reliability and performance.
• Collaborate with product teams to align SRE efforts with business objectives.

Technical Skills

• Understanding of continuous integration and continuous deployment (CI/CD) pipelines and associated tools like Jenkins.
• Should be good in Unix / Linux, database concepts.
• Familiarity with DevOps principles and practices, emphasizing collaboration between development and operations teams.
• Proficiency in monitoring tools such as Prometheus, Grafana, Nagios, or equivalent, and the ability to establish effective alerting systems.
• Proficient in key software and project management areas including production support, customer service, project management, delivery management, and transition & migration.
• Solid knowledge of essential tools and platforms including Linux/Unix, Jira, Confluence, Docker, Git Lab, Git, Kubernetes, Sonar Qube, Dynatrace, Nexus IQ, and Nexus Repo.
• Expertise in cost optimization across all levels, both on-premises and in the cloud, with a focus on efficiency and savings.

Soft Skills

• Strong Communication Skills: Ability to articulate thoughts clearly, listen to varying viewpoints and influence stakeholders
• Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
• Bold decision maker: Problem solves to achieve business unit plans, providing expertise and insight to support bold decisions
• Inspiring communicator: Creates compelling messages that inspire and influence others to engage and support
• Collaborative Partner: Builds internal and external relationships, collaborating both operationally and technically to deliver business results
• Commercial acumen: experience of thinking and acting commercially. Strong business acumen and commercial awareness to assess commercial, technical and financial risk, and develop solutions to address
• Change management: can successfully lead and implement complex change, particularly relating to software platforms and customer solutions, applying effective stakeholder management skills
• Problem solving: track record of using strong analytical skills and intuition to analyse data and interpret business insights and trends. Uses data to support decision making and develop the best solutions