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Support Engineer

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Join our team as a Syndigo Support Engineer to provide efficient and effective technical support to our internal users. You will be responsible for resolving hardware, software, and network-related issues. With strong communication and problem-solving skills, you will deliver exceptional customer service. This opportunity is based in Houston, Texas.

The goal of a Syndigo Support Engineer is to provide efficient and effective first-line technical support to our internal users. A successful Syndigo Support Engineer will possess excellent communication skills, a strong understanding of IT systems, and a passion for delivering exceptional customer service. 

*This opportunity is based in Houston, Texas. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

  • Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
  • Identify, troubleshoot, and resolve hardware, software, and network-related issues for end-users.
  • Escalate complex technical problems to the Tier 2 support team when necessary.
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Assist with user onboarding and offboarding procedures, including setting up user accounts and permissions.
  • Provide guidance and training to users on basic IT procedures and best practices.
  • Perform routine maintenance tasks such as updates, patches, and system backups.
  • Document support activities, solutions, and common issues in the knowledge base.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

  • Proven experience in providing technical support to end-users.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with Microsoft Office Suite and common productivity applications.
  • Basic understanding of network protocols and troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be a plus.
Set alert for similar jobsSupport Engineer role in Texas City, United States
Syndigo Logo

Company

Syndigo

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Engineering

Locations

Texas City, Texas, United States

Qualification

Bachelor

Applicants

Be an early applicant

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