Senior Production Support Engineer - Vice President
Deutsche Bank
Cary, North Carolina, United States
JOB DESCRIPTION Who we are In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas. Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work. Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here Overview The Production Specialist supports through collaboration with all roles (and across teams) and the supply of Information Technology (IT) services to the Bank and executes against the vision of their function. As a Production Specialist, you’ll assist in troubleshooting and resolving events and complex issues with an awareness of overlapping and different technology areas. Based on service and business knowledge, you’ll identify where IT designs can be strengthened (and provide governance on all related IT platforms) and delivers technical expertise for support in outage co-ordination, provide technical guidance and recommendations to service IT problems. In addition, you’ll embrace a Continuous Service Improvement approach to drive efficiencies and remove repetition to stream-line support activities, the Production Specialist helps reduce risk and improve systems availability. What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days; A commitment to Corporate Social Responsibility Employee Resource Groups support an inclusive workplace for everyone and promote community engagement; Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift, and volunteer programs What You’ll Do Supporting, maintaining, and improving an operational environment for multiple applications, through performing and implementing technical and business data monitoring, incident and problem management, engineering and automation, change management and application on-boarding. Post-mortem investigations of major incidents Acting as an escalation point for user’s issues and requests, and reporting major incidents to senior management Engineering solutions to reduce manual activity and reduce risk, through automation (using Ansible, Control-M and other in-house orchestration tools) and coding (e.g., writing scripts, implementing enhancements to existing application code) Creation and monitoring of OLAs and Service Level Agreements (SLAs), creating and maintaining documentation Facilitating co-ordination across multiple technology and business teams during major change programs and major incidents How You’ll Lead Build and maintaining effective relationships with stakeholders, developers, infrastructure partners and vendors Identify and specify continual improvements to the applications in conjunction with the development teams, ensure adequate, safe, and compliant IT facilities to store and operate the systems Perform and improving business continuity plans Skills You’ll Need Extensive experience in application support (preferably in the financial sector) Understanding of monitoring and scheduling tools, e.g., Geneos, New Relic, Control-M, Autosys Experience with Unix, Oracle, Java, as well as scripting languages (Bash, Python, etc.) and automation tools (e.g., Ansible) Exceptional written and oral communication skills with proven ability to communicate technical concepts to a non-technical audience and at senior levels Knowledge of cloud platforms (Azure, AWS, Google Cloud Platform (GCP), Oracle Cloud) preferred but not necessary Skills That Will Help You Excel Degree in a quantitative subject (additional financial or technical qualifications advantageous) and ITIL foundation certificate (or equivalent) Coaching and support from experts in your team A culture of continuous learning to aid progression Experience working across regions and countries and time zones, across a broad range of cultures and technical abilities Detailed knowledge of multiple business flows and regulatory processes and reporting requirements Expectations It is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. Deutsche Bank Values & Diversity We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice, please email HR.Direct@DB.com . Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more! #LI-HYBRID #LI-REMOTE #LI-ONSITE Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .
