JOB DESCRIPTION

Our Enterprise Support Engineers improve our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems. We're looking for engineers with a degree of empathy for the customer experience. As an Enterprise Support Engineer, you should demonstrate the ability to mentor other support engineers to grow their technical and troubleshooting skills.

Our Enterprise Support Engineers for Cloud Migrations hit that sweet spot between a technical and customer-facing role, and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-premise Atlassian products to Atlassian Cloud.

You will report to the Manager of the Cloud Migrations Support team. You will participate in customer-facing calls communicating progress updates, action plans to migration blockers, run-books and production migration execution. You will partner with cloud migrations manager, product and engineering teams to deliver an awesome migration experience to our customers and provide insights to product team on making our Migration tooling and customer experience better.

Your future team

The Enterprise Support Engineer is a part of our Enterprise team, which is passionate about providing advanced support and product expertise to our largest customers. You will promote working on our most meaningful customer accounts and working with global Atlassian team members. You will join a growing team of specialists, improving our support capabilities, capacity, and quality for our largest customers.

Your background:

• 8+ years of experience in support, software services, and system administration for a large end-user community
• 4+ years of experience working with enterprise customers in a high touch model
• Database skills, with the expertise to write and update SQL queries with ease
• Experience to write Scripts (Python, bash/shell) will be good to have
• Experience with SSO, SAML, LDAP, Active Directory, SSL
• Experience with Splunk, APIs and REST calls
• Worked with multiple operating systems, such as Linux, Unix, and Windows.
• Knowledge of networks
• Experience supporting Java, especially the JVM components
• Solve problems, learn new technologies, and enthusiasm to evolve as a technical expert
• Experience working in an Enterprise environment or with Enterprise customers
• Exhibit team-oriented skills and the ability to work with several people and roles
• Experience in server to cloud migrations an added advantage