JOB DESCRIPTION

We're looking for Cloud Migrations Managers to help our enterprise customers learn about migration options and plan and implement migrating their Atlassian software instance from their On-Premise environment to the Atlassian Cloud.The CMMs and are committed to helping large customers migrate with ease. They help coordinate internal and external partners, work as consultants with customers from technical admins to executives, facilitate building project plans and lead customer accountability. Also, they'll also internally and issues/guide insights to create product strategy and improve our customer success processes.

In this role, you will:

• Research and qualify inbound customers are "migration ready" based on their licence profile and shared information;
• Conduct discovery during the customer migration process to assess and understand their use case, migration needs and any potential roadblocks to migrating;
• Advise customers on how to plan/prepare for migrations from On-Premise to Cloud;
• Ensure customers partner with Technical Support for troubleshooting and to assist with the data migrations;
• Partner with multiple teams, including Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programmes, and Product;
• Communicate customer trends and feedback to other teams to improve documentation, tooling, product and process; and platform;
• Develop recommendations for how to improve the migration experience for our customers.

Your background:

• 8 to 12 years experience in a strategic customer-facing role within either customer support, customer success, a migrations-specific department, or other meaningful function.
• Project management experience and a natural propensity for public speaking and experience leading C-level conversations.
• Ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning;
• Build presentations, write content, and present to large audiences.
• Experience navigating a SaaS working environment with DevOps or IT teams and completing large projects. Familiarity with translating customers technical requirements to meaningful asks from the product and engineering teams
• Broad experience working with Enterprise level customers, comfort in navigating a large organisation and confirmed past involvement in building relationships internally.
• Empathy for customer anxiety and experience helping customers deal with change management within their organisation;
• Strategic account management skills.
• And increase process and tools to reduce inefficiencies and scale the programme.
• Experience advancing potential customer challenges before they become full-blown issues and ability to partner with other teams to resolve and communicate needed information back to the customer.