Jira Service Management Cloud

Jira Service Management is Atlassian's service management solution for all teams. Jira Service Management is designed to help you unlock high-velocity teams by empowering every team to provide great service fast bringing visibility to work accelerating the flow of work between development, IT, and business teams. Built on Jira, it encompasses deeper service management practices across service requests, incidents, problems, change, knowledge, asset, and configuration management.

Jira Service Management is built on the Jira platform, so you'll see some terms and concepts that carry across all of Atlassian's Jira products. It's designed to bring IT, development, operations, and business teams closer together with a variety of features that emphasise collaboration at speed.

Role

This is an exciting Principal Engineer role, where innovation and product engineering is valued. You’ll work with product managers, designers and architects across several teams in JSM. You’ll work across the full stack with Generative AI technology to deliver features and projects on the product.

You’ll partner with many product feature teams that are based in Australian & India, bringing your hands on experience and technical expertise to change with teams and build new capabilities.

You’ll be a hands-on engineer and will be accountable for both front-end and back-end-related technical challenges. You will be needed to navigate with ease between shipping fast and look at things holistically from an overall engineering perspective.

We are expanding our army of Principal Engineers, and Senior Principal Engineers, and needless to say you will have enough guidance, challenges, and growth opportunities as you partner with the best in the industry.

On their first day, we'll expect :

You are an engineer with experience delivering new features or products with 9+ years experience.

You can identify dependencies and the risks that come with them. You know when to escalate and when to lean on relations to.

You can zoom in and zoom out, being hands-on in the sprint while also being able to think holistically at the project level.

You can write RFCs/tech specs and project plans and can coordinate teams of engineers toward implementing them, unblocking them along the way if necessary.

You are comfortable working with almost zero guidance, taking extreme ownership, and creating win-win situations with your creative solutions.

You are comfortable with Java, Kotlin, Saas, Paas, and AWS services like (DynamoDB, Postgresql SQS, Kinesis), Maven and Gradle plugins for builds and overall have an understanding of micro-services-oriented architecture

You are hands-on and familiar with react, JavaScript, html5, css3, react, webpack, graphQL and modern testing frameworks.

Last but not the least, you are a team player. You understand that the team is bigger than any individual and can coach and grow other engineers in the team.

You excel in abstracting out technical complexities and can engage with business/product partners in an easy conversation on OKRs and KPIs.