Unit Manager-Process Training-I

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We are looking for a training specialist to help employees cultivate their skills and knowledge. The trainer is not only expected to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.

Job Description

Job Title: Unit Manager – Process Training (IC)

Reports To (Title): Training Manager – Process Training

Job Location: Pune

Job Summary:

The training specialist is required to enhance the competencies of individual employees by designing and conducting training programs that will boost employees’ workplace performance in alliance with business needs and goals. He/she will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

Job Responsibilities:

Training of new hires on fundamental skills essential for entry level performance – concepts of E-Commerce, payment processing and client specific training requirements

Support business with need-based OJT Support – Coaching and Refresher Training

Training need assessment – parameter-based assessment for root cause analysis and action planning

Content Development

Working closely with internal and external stakeholders for implementation and evaluation of training projects

Conduct employee engagement activities to maximize conversion.

Competency Requirement (with desired proficiency level):

Communication Skills (Oral and Written) – Advanced

Domain Knowledge (E-Commerce Chat and Calling Experience) – Advanced/Expert

Soft Skills Domain – Advanced

Language Enhancement Domain – Advanced

Culture Sensitization Domain – Advanced

Behavioral training – Intermediate/Advanced

Evaluating others – Advanced

Coaching & Feedback – Advanced

Instructional Design – Intermediate/Advanced

Facilitations Skills – Expert

Excel Skills – Advanced

Flexibility, Integrity and Accountability - Expert

Educational Requirement:

Graduate in any field and/or Diploma. Relevant experience in the insurance domain is required.

Certification in domains like Transactional Analysis, Emotional Intelligence, MBTI, FIRO-B, CPLP, CELTA, NLP will be preferred.

Experience Requirement: Min. 2 years’ experience in New Hire Training and Coaching for an International Insurance player

Skills
PRIMARY COMPETENCY : Domain knowledge PRIMARY SKILL : Finance(Insurance) PRIMARY SKILL PERCENTAGE : 100

Set alert for similar jobsUnit Manager-Process Training-I role in Pune, India

Company

Mphasis

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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