Job Title:

Associate, Real Time Management

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

I.            Role and Key responsibilities:      

• Monitor programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions, provide Tier-1 helpdesk support for CIS.
• Work on application such as CMS< IEX, IMDS WFM now etc.
• Provide input to stakeholders and drive labor management
• Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Team.
• Handle CIS Internal Customers.

II.           Key Skills and  knowledge :

• Good analytical, numerical and problem solving skills.
• Must possess effective organizational skills and time management skills with the ability to multi task proficiently.
• Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure.
• Strong team building and leadership skills, including strong logical thought processes.
• Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
• Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment.

III. Educational Qualification : Undergraduate or  Graduation (Preferred)

Location:

IND Bangalore - Millenium Towers - MT1