The Job logo

What

Where

Sign in

D&T Digital User Experience Manager

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
We are looking for a candidate who can conduct market discovery, translate business requirements into well-defined product requirements, collaborate with cross-functional teams, manage requirements workshops, and maintain backlog. The ideal candidate should have experience in digital and marketing technology, Agile methodologies, and strong communication and stakeholder management skills.

JOB DESCRIPTION

Key responsibilities

  • Conduct Market Discovery – thoroughly document business requirements in digestible formats
  • Translate ‘Discovery’ features into well-defined product requirements including epics, user stories, and acceptance test criteria
  • Collaborate with cross functional team– architecture, designers, product owners, data, analytics, to ensure a suitable ‘customer mindset’ solution is agreed on
  • Manage and run requirements workshops with Business and IT stakeholders
  • Translate requirements into user stories or specifications that can be worked on by developers
  • Maintain backlog of requirements and ensure requirements meet the products definition of ready
  • Present the requirements to large audiences and be prepared for Q&A
  • Understand the end-to-end solution, (technology, data, process) and be able to demonstrate to stakeholders
  • Challenge the status quo and push for standardisation
  • Maintenance of Product backlog in Agile Management Software (Jira, Azure Dev Ops)
  • Ability to own projects and work with global teams.

Skillset required

  • Digital and Marketing Technology knowledge is preferred
  • Agile experience desired including previous use of JIRA, Azure Dev Ops
  • LEAN SIX SIGMA accreditation preferred
  • Experience with tools such as Visio, Lucid Chart
  • At least 5 years of experience in a solution focussed team (Project/Product)
  • Proven track record of delivering data driven solutions with a customer-first mindset
  • Excellent communication and stakeholder management skills
  • Ability to partner with and influence global functions, markets, and external partners to deliver on our commitments
  • Experience working with Global CPG customers
  • Domain Knowledge in Digital, Direct to Consumer, eCommerce, Marketing Technology, Retail, and respective process areas preferred
  • Must have experience on e-commerce platforms like SAP Hybris, Magento, Shopify and Point of Sale solutions
  • Must have experience with CMS solutions like Umbraco and headless CMS architecture
  • Ability to work with APIs, understand technical designs
  • Must have a strong business/operational process experience with a flair for process improvement and ongoing process changes
Set alert for similar jobsD&T Digital User Experience Manager role in Bengaluru, India
Diageo Logo

Company

Diageo

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Project Management

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

ExxonMobil Logo

User Support Geoscientist

ExxonMobil

Bengaluru, Karnataka, India

Posted: a year ago

What role you will play in our team   We are seeking dynamic, creative and resourceful candidates for ExxonMobil's Bengaluru, India location to provide guidance and assistance in the effective use of geoscience technology, promotes effective and efficient workflows using the appropriate technology and facilitates the delivery of technology to the geoscience community.  The User Support Geoscientist (USG) works closely with the geoscience community, commonly acting as a liaison between the business and the broader EMIT organization. The USG also works with software vendors and Portfolio Managers on the direction and commercialization of new technology.​ What you will do   Primary Job Functions   Technical Consulting  Advise and promote the effective usage of geoscience technology to support business workflows and best practices. Collaborate with the Geoscience communities and Portfolio Advisors to develop technical application workflows to facilitate work processes and foster technology uptake. Develop a deep understanding of the business objectives, and be able to respond with the appropriate technology guidance. Resolve and / or coordinate the resolution of geoscience application issues and enhancements with appropriate internal organizations or vendors. Provide geoscience expertise and workflow knowledge to the EMIT organization to assist in understanding business needs, specifications, priorities, strategies, and technical issues. Advise and consult with geoscience community and data management organization with regard to data, databases, data flows, and data tools   Geoscience Application Training Development and Delivery Develop and / or deliver formal and informal technical training for the geoscience community.   Geoscience Tech Set Evaluation and Implementation Participate in the identification and evaluation of new geoscience technology. Participate in the implementation of new/upgraded geoscience technology.   Technical Engagement  Actively seek opportunities to leverage technical computing expertise to create geoscience work products aligned with geoscience project goals. Actively participate in Geoscience communities Collaborate with the business, through flexible staffing opportunities, to meet local business needs and to achieve global impact. Evaluate business workflows and seek opportunities to optimize efficiency and effectiveness through scripting and automation. Innovate leading-edge geoscience computing solutions to create competitive advantage. About You   Bachelor's or master's degree from a recognized university in Geophysics, Geoscience, or Physics with CGPA 6 and above. Personal Skills: Excellent interpersonal skills Excellent problem solving and deductive reasoning skills. Ability to correctly prioritize activities and manage time Ability to rapidly learn new technology Ability to mentor and teach others Ability to influence without authority Ability to rapidly build a network of contacts   Technical Skills: In-depth understanding of Geoscience generalist applications, workflows, data, and technology At least 5 years’ technical consulting experience in Geoscience Applications and Workflows Understanding of Geoscience specialist applications, workflows, data, and technology Understanding of the Petroleum Industry Ability to utilize and develop macros, scripts, and application workflow editors to automate and optimize geoscience workflows   Preferred Qualifications/ Experience   Prior work experience in the Oil & Gas industry (preferably in the Subsurface/seismic domain), having strong proficiency in English, strong interpersonal & communication skills Hands-on experience on various oil & gas software such as- Petrel, Studio, Techlog, Geolog, Petromod ,Openworks R5000/Landmark suite/Decision Space Desktop, GeoProbe, Powerview, ,PostStack Pal, Kingdom Suite. Your benefits   An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:  Competitive compensation  Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits  Retirement benefits  Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Atlassian Logo

Experience Design Manager

Atlassian

Bengaluru, Karnataka, India

Posted: 5 months ago

Lead a design team to shape product strategy, champion user needs, nurture designers, and collaborate with stakeholders. Work at Atlassian in Bengaluru, India, focusing on software tools and enterprise applications.

Publicis Sapient Logo

Manager - Experience Engineering

Publicis Sapient

Bengaluru, Karnataka, India

Posted: a year ago

Job Description Manager-Experience Engineering leads and mentors teams within and across projects, architects front-end applications as well as provides guidance on Experience technologies and delivery best practices. The person also manages clients and represents Sapient’s expertise and thought leadership in Experience technologies and applications. Would also drive and enhance Sapient development methodologies (SA3).  Your Impact: . Understand Clients’ business problems and engage in Client servicing to manage peer-level Client relationships  Develop an accurate and realistic design plan along with risk mitigation solutions for the project  Liaison with Information Architects and Designers to finalize the usability and feasibility of interface designs  Effectively communicate responsibilities to the track leads and mentor a collaborative team to deliver Client expectations  #LI-REMOTE  Qualifications Your Skills & Experience: 10+ years exp with Bachelor in Computer Science or equivalent education covering Math, Algorithms, Data Structures, Networking, Databases, Operating Systems, and Graphics.  Excellent knowledge of hand-coded HTML5, CSS3, JavaScript/ OOJS Experience working with Front End Architecture – Monolithic, Micro-Frontend. Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries, and their practical uses in building complex interactive experiences  Experience building React Applications.  Experience with a State-management framework like Redux (with middlewares – Thunk/Saga) or MobX.  Hands-on experience working with Node.js along with setting up frontend build systems and automating the same using Grunt / Gulp.  Excellent Knowledge of common JavaScript design patterns  Hands-on experience working with TDD in JS with the help of frameworks like Jest, React testing library, Jasmine, Mocha, Karma, etc.  Hands-on experience with Performance/ Security tools. Experience using fluid grids, and building responsive/adaptive websites using Bootstrap, etc.  Understanding of SEO and accessibility issues and how they relate to the development  Sound Knowledge of accessibility standards and usage of Aria labels. Hands-on experience working with client-side templating languages like Handlebars, Mustache, etc Familiarity with MV* frameworks (AngularJS, Backbone.js, or similar) and knowledge of common JavaScript design patterns  Experience working with large branded websites, content management systems, E-commerce platforms, and backend frameworks (Java, .NET) is a plus  Set Yourself Apart With: Strong, innovative, and initiative-seeking approach to problem-solving and finding solutions   Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution   Strong communication skills with sound articulation and comprehension   The ardent desire to explore and learn emerging interactive technologies  A distinct point of view and ability to demonstrate leadership skills  Stay abreast with the latest technologies and regularly guide integration and implementation of Front-End Interfaces on multiple platforms  Experience leading development teams and architecting elegant solutions    Additional Information Health and Wellness Benefits like Leaves, Insurance, Employee Assistance Statutory benefits Lifestyle and Financial Planning Benefits Learning, Upskilling & Growth Opportunities Flexi Work Policy Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value

Airbus Logo

Group Manager: Digital Experience Platforms - Software Engineering

Airbus

Bangalore Rural, Karnataka, India

Posted: a year ago

Join Airbus as a Group Manager Digital Experience Platforms - Software Engineering in Bangalore, India. Lead software development teams, manage operations, and collaborate globally. Qualifications include 15+ years of experience in software development and people management. Strong skills in build-in-quality, delivery management, project management, and cloud services. Apply now for this exciting opportunity!

Meesho Logo

Manager - Seller Experience

Meesho

Bangalore Urban, Karnataka, India

Posted: a year ago

JOB DESCRIPTION Bangalore, Karnataka | Fulfilment & Experience APPLY NOW About the Team: You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally. About the Role: As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions. We're currently expanding the strategy team in F&E hence you'll get the opportunity to work on some of the most challenging problem statements. Ideal fit would be someone who is great at problem-solving, is analytical and is driven to create an impact. What you will do Design programs to improve experience metrics, driving improvement in  NPS or relevant operational metrics   Own a key part of user experience for one or more of marketplace  participants - our entrepreneurs, their customers, or our suppliers Participate in building strategy as an advocate for better user experience from the vantage point the programs you own Influence product development choices using data and insights which  originate from in-depth knowledge of your program Drive program adherence with operations teams and continuously solve  edge cases with suboptimal outcomes due to current processes Engage the Meesho Leadership as active stakeholders in problem-solving for your programs Manage internal and external stakeholders to ensure success of the  programs you own. The role requires strong generalist problem solving skills and offers  mobility across different business verticals within the organization.  What you will need B.Tech / MBA full time, Tier 1/ Tier 2 college 3.5+ years of experience, in a Strategy & Ops /Management consulting background Ability to handle both, strategy formulation and implementation  Excellent analytical and problem-solving skills  Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and keep complex projects moving forward.  Strong growth track record, with samples and results of past campaigns Outstanding written and spoken communication skills and organizational ability About Meesho Meesho is India’s fastest growing e-commerce company. We started in 2015 with the idea of helping mom & pop stores to sell online. Today, 5% of Indian households shop with us on any given day 😎. We’ve helped over 15 million individual entrepreneurs start online businesses with zero investment. We’re democratising internet commerce by offering a 0% commission model for sellers on our platform — a first for India. We aim to become the e-commerce destination for Bharat. How? Find out from our blogs ! We’re currently valued at $4.9 billion with marquee investors supporting our vision. Some of them include Sequoia Capital, Softbank, Fidelity, Prosus Ventures, Facebook and Elevation Capital. We were also featured in Y Combinator’s 2021 Top Companies List , and were the only Indian startup to make it to Fast Company’s The World’s 50 Most Innovative Companies in 2020. We ranked 6th in Linkedin’s Top Startups List 2021 . Our strongest asset is our people. We have gender-neutral and inclusive policies to promote our people-first culture. Please check out meesho. careers for our openings. Our Mission    Democratise internet commerce for everyone Our Purpose Har Indian ka APNA MARKET

GE (General Electric) Logo

End User Support Engineer

GE (General Electric)

Bengaluru, Karnataka, India

Posted: 10 months ago

Job Description Roles and Responsibilities In this role, you will: 1. Provide initial triage, with goal to handle more issues over time with familiarity/skillset 2. Gather complete and accurate information on the nature, complexity, and urgency of customer issues and accurately records all information in customer contact software. 3. Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths. 4. Take ownership and resolve escalated product issues via telephone, email, or in-person, meeting or exceeding stated Service Level Agreement (SLA) timeframes. 5. Regularly execute case management best practices through clear and timely documentation of customer contact, written or verbal, in the knowledge management system. 6. Clearly communicate technical responses to customers' ensuring the understanding of the steps needed to resolve issues reported to the technical support center. 7. Work closely with the management for issues that require escalation. This includes detailed review of previous troubleshooting steps, workflow process, error messaging and testing. 8. Research existing knowledge base articles, issue ]tracking system, and product documentation for existing answers to known issues resulting in increased first contact closure rates. 9. Actively contribute to the knowledge database through the creation of articles when unknown issues are resolved. 10. Provide a positive customer experience for every customer contact. 11. Maintain an in-depth understanding of GE Digital's products, support protocols, customer contact software and departmental procedures. 12. Consistently display an enthusiastic, positive, and professional attitude in both words and actions. 13. Proactively reduce future support burden through identification of improvement opportunities. 14. Participate in key initiatives as a project member executing defined tasks to achieve defined project goals. 15. Resolve day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.   Education and Technical Qualifications 1. Bachelors degree with emphasis in Computer Science, Information Systems or a similar field. 2. 3-5 years of documented customer applications engineering support in a technical support environment. 3. Ability to work with clients and other groups within the company in resolving issues. 4. Must have the technical aptitude to learn new software product and customer handling techniques. 5. Applied knowledge of common service practices and customer handling techniques. 6. Familiar with PC hardware, software, operating systems, communications and data protocols. 7. Must have hands-on experience in query writing, using Splunk, AppDynamics and Flowdock. 8. Must be willing to work in US shift hours.