Manager - Seller Experience

You must Sign In before continuing to the company website to apply.

JOB DESCRIPTION

Bangalore, Karnataka | Fulfilment & Experience

About the Team:

You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally.

About the Role:

As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

We're currently expanding the strategy team in F&E hence you'll get the opportunity to work on some of the most challenging problem statements. Ideal fit would be someone who is great at problem-solving, is analytical and is driven to create an impact.

What you will do

Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
Influence product development choices using data and insights which originate from in-depth knowledge of your program
Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
Manage internal and external stakeholders to ensure success of the programs you own.
The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need

B.Tech / MBA full time, Tier 1/ Tier 2 college
3.5+ years of experience, in a Strategy & Ops /Management consulting background
Ability to handle both, strategy formulation and implementation
Excellent analytical and problem-solving skills
Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and keep complex projects moving forward.
Strong growth track record, with samples and results of past campaigns
Outstanding written and spoken communication skills and organizational ability

About Meesho

Meesho is India’s fastest growing e-commerce company. We started in 2015 with the idea of helping mom & pop stores to sell online. Today, 5% of Indian households shop with us on any given day 😎. We’ve helped over 15 million individual entrepreneurs start online businesses with zero investment. We’re democratising internet commerce by offering a 0% commission model for sellers on our platform — a first for India. We aim to become the e-commerce destination for Bharat. How? Find out from our blogs!

We’re currently valued at $4.9 billion with marquee investors supporting our vision. Some of them include Sequoia Capital, Softbank, Fidelity, Prosus Ventures, Facebook and Elevation Capital. We were also featured in Y Combinator’s 2021 Top Companies List, and were the only Indian startup to make it to Fast Company’s The World’s 50 Most Innovative Companies in 2020. We ranked 6th in Linkedin’s Top Startups List 2021. Our strongest asset is our people. We have gender-neutral and inclusive policies to promote our people-first culture. Please check out meesho. careers for our openings.

Our Mission

Democratise internet commerce for everyone

Our Purpose

Har Indian ka APNA MARKET

Set alert for similar jobsManager - Seller Experience role in Bangalore Urban, India

Company

Meesho

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Related Jobs

Experience Lead

Publicis Sapient

Bangalore Urban, Karnataka, India

Posted: a year ago

Job Description UX Design Lead We are looking for an emergent design leader highly skilled at crafting exceptional experiences for our clients as they guide diverse teams to deliver those experiences. This Lead Designer will use their society-driven design prowess and interpersonal charm to lead research exercises, design explorations, and cross functional development of high-end technology solutions. They will be responsible for strengthening our reputation as pioneers in the industry. They will motivate their teams to resolve problems in new ways. They will form bonds with clients as an organizational partner and thought leader. They will lead the creation of design systems that nurture future innovation and sustainability. They will champion their team’s results while delivering timely and critical feedback. The Publicis Sapient Experience Design Capability is the bridge between business strategy and applied technology — we create meaningful, holistic experiences for our clients and their customers. We are multiskilled thinkers, computational designers, environmental designers, researchers, and architects. Sounds like you? If you are committed to not only transforming the world with amazing products, but also being a valued anchor to our growing global organization, you will be instrumental in our bold pursuit of helping companies change the world.   Your Impact • Guide and organize discovery, research, and data synthesis to identify critical user insights and develop hypotheses to design effective experiences • Possess deep understanding of craft, tools and process • Propose optimizations and creative approaches to systems that can drive users’ needs • Deliver high-quality work through managing others • Possess a holistic view of the work to generate realistic goals for their project teams to meet • Clarify and define success metrics for client and business impact • Design detailed solutions that address clear customer needs, business context, client vision, and project KPIs • Lead the creation and facilitation of workshops, structured brainstorms, or other collaboration exercises • Lead collaboration between Experience and Engineering capabilities • Identify and define new opportunities to bring value to client engagements • Mentor younger design team members   Qualifications Your Skills & Experience • Excellent visioning skills, i.e. strategic illustration for future outcomes • Leading projects from start to finish • Data and insights analysis to determine experience success metrics & KPIs • Complex system mapping and process mapping • Deep understanding of user research and testing • Mapping user journeys and interactive flows • Wireframing functionality for features and content • Advanced interaction design • Advanced prototyping skills with either software or live code • Advanced knowledge of component-based design-development • Advanced knowledge of audits and competitive landscaping • Basic knowledge of project scope estimates • Public speaking and pitch delivery • Mentorship skills   Additional Information Set Yourself Apart With • Ecosystem mapping and design • Experience managing and mentoring careers of associate design talent • Proprietary approach to both generative and evaluative consumer research and testing • Heuristic evaluation and performance data analysis • Prototyping with code— HTML, CSS, JavaScript, Python, React Native, etc. • Demonstrated photo or video editing capabilities • Design for emerging experiences, i.e. natural language processing and augmented reality • Consultancy and business strategy client experience   A Tip from the Hiring Manager This will pertain to the specific team or role and show some of the culture of the project team and local office the candidate will apply for. Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Analytics Manager

Meesho

Bangalore Urban, Karnataka, India

Posted: a year ago

JOB DESCRIPTION Bangalore, Karnataka | Tech APPLY NOW About the team With almost 4 Lakh entrepreneurs aboard the Meesho app, we are all set to democratise internet commerce for everyone in India. Our primary responsibility, as the Business org, is to actively drive this mission from the frontlines. As Manager - Business Analytics, you will play a huge role in driving growth across all categories. Our team holds end-to-end responsibility to launch and scale-up categories, by ensuring the right selection, competitive pricing, and conversion. Each category team has an SBM/BM and a group of ABMs, KAMs, and BD Executives.  Within the business team, you'll closely work with the category marketing team and other category teams. Beyond this, you will also work closely with the Product, Supplier Growth, User Growth, and Fulfillment & Experience teams.   We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the role If you love making impacts, working with data, creating solutions, and have a knack for finding ways to improve processes. We are looking for a problem-solving, forward-thinking candidate for this role. As Manager - Business Analytics, you will be a leader who can build long-term visions. You will strategize and scale by empowering others in the team as they deliver results while working across other functions such as Product, Tech, and Fulfillment.  You will also receive regular feedback on your work from the CEO and other C-level leaders. What you will do Data analysis and solution building based on insights captured from data Responsible for giving insights to management and helping in strategic planning Analyse metrics, key indicators, and other available data sources to discover the root causes of process defects Support business development and help to create efficient designs and solution processes Determine efficient utilization of resources. Actively engage with internal partners throughout the organization to meet and exceed customer service levels & transport-related KPIs. Research and implement cost reduction opportunities. Excellent problem-solving, task prioritization, follow-up, and customer service skills The BA Manager is responsible for driving deep insights into PACE Business and driving continuous improvement using the analysis. The person should have a detailed understanding of a business requirement or the ability to quickly get to the root cause of a particular business issue Draft solutions to meet requirements or resolve the root problems. Ensure data accuracy by validating data for new and existing tools. What you will need 5 to 10 yr of experience in Business intelligence Proven experience as an Analytics Manager Solid experience in data analysis and reporting; industry experience is a plus Experience in Python, SQL, and regression techniques Superb communication and team management skills Analytical skills and strong organizational abilities Attention to detail Problem-solving aptitude Bachelor’s degree in computer science, Statistics, Data Management, or a related field 3+ Years of team handling. Managing at least 7 to 10 employees. About Meesho Meesho is India’s fastest growing e-commerce company. We started in 2015 with the idea of helping mom & pop stores to sell online. Today, 5% of Indian households shop with us on any given day 😎. We’ve helped over 15 million individual entrepreneurs start online businesses with zero investment. We’re democratising internet commerce by offering a 0% commission model for sellers on our platform — a first for India. We aim to become the e-commerce destination for Bharat. How? Find out from our blogs ! We’re currently valued at $4.9 billion with marquee investors supporting our vision. Some of them include Sequoia Capital, Softbank, Fidelity, Prosus Ventures, Facebook and Elevation Capital. We were also featured in Y Combinator’s 2021 Top Companies List , and were the only Indian startup to make it to Fast Company’s The World’s 50 Most Innovative Companies in 2020. We ranked 6th in Linkedin’s Top Startups List 2021 . Our strongest asset is our people. We have gender-neutral and inclusive policies to promote our people-first culture. Please check out meesho. careers for our openings. Our Mission    Democratise internet commerce for everyone Our Purpose Har Indian ka APNA MARKET

Senior Experience Designer L1

Publicis Sapient

Bangalore Urban, Karnataka, India

Posted: a year ago

Job Description We are looking for a Senior Product Designer (UX/UI) to help shape the future for how our clients serve their customers. You will work across every stage of the experience, from designing new features to prototyping high-fidelity solutions. Our team is a close-knit collective of diverse thinkers and doers that pioneer solutions that have never been done, collaborate with our clients as partners, and design for future iteration and sustainability. The Publicis Sapient Experience Design Capability is the bridge between business strategy and technology — we create meaningful, holistic experiences for our clients and their customers. We are multiskilled thinkers, computational designers, environmental designers, researchers, and architects. Sounds like you? If you are committed to not only transforming the world with the products you create, but also being a valued citizen to our growing global team, you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. Your Impact Champion the discovery, research, and data synthesis to identify critical user insights and develop hypotheses to design effective experiences Communicate with excellent aesthetics and an influential voice to shape and position ideas for customer impact Present your own work Apply best practices for human-centric design to common visual and usability challenges Contribute to the creation of new design systems Deliver interaction design and illustrations for basic digital product features Possess a thorough POV on craft, tools, and process Propose optimizations and creative approaches to systems that can cultivate impact for users’ needs Develop specification documentation that allows for implementation in software development Facilitate design workshops with stakeholders Collaborate with teams on the development of motion, content strategy, visual design, and content Clarify and define success metrics for client and business impact Develop relationships across a project team, specifically with technical team members and software developers Lead and manage small project tracks autonomously Qualifications Your Skills & Experience Complex system mapping and process mapping Audits and competitive landscaping User research and design for iterative testing Wireframing functionality for features and content Prototyping skills with a familiarity of UX/UI design tools, having advanced experience with Figma Component-based design-development Solid experience with product design methodologies Solid experience of visual, sensory systems design and navigation systems design, Creating sitemaps Interaction design Process and specifications documentation Presentation design Design process and specifications documentation 5+ Years of Experience Set Yourself Apart With Affinity group or employee resource group participation history Heuristic evaluation and performance data analysis Demonstrated photo or video editing capabilities Design for emerging experiences, ChatGBT, Generative AI Additional Information Health and Wellness Benefits like Leaves, Insurance, Employee Assistance Statutory benefits Lifestyle and Financial Planning Benefits Learning, Upskilling & Growth Opportunities Flexi Work Policy Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Assistant Manager - GCC Sales

KPMG

Bangalore Urban, Karnataka, India

Posted: a year ago

Seeking a highly driven and proactive candidate with 6-9 years of experience in Sales (Global Captive Business). The ideal candidate should have a track record of working and growing business with Global Captives. Key responsibilities include account hunting and farming, setting up key stakeholder meetings, technology awareness, and ownership of lead generation, closure, paperwork, and collections. We require a bachelor's degree or higher in Information Technology, Engineering, or a related field.

Technical Program Manager

Meesho

Bangalore Urban, Karnataka, India

Posted: a year ago

Join us as a Technical Program Manager and work with multiple engineering teams to deliver cross-team projects, tackle roadblocks, and ensure seamless project delivery. We value speed over perfection and encourage continuous growth. If you have experience in project management and a passion for building impactful solutions, this role is for you.

Product Manager I

Meesho

Bangalore Urban, Karnataka, India

Posted: a year ago

We are looking for a Product Manager with a passion for solving high-impact problems in a fast-paced startup environment. You will work closely with cross-functional teams to bring new products to life. Market and customer understanding, problem identification and prioritization, solution discovery, product delivery, go-to-market planning, adoption and metrics, and roadmap creation are key responsibilities. 3+ years of overall experience with 1+ year in product management and exceptional problem-solving skills are required.