Manager - Seller Experience

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JOB DESCRIPTION

Bangalore, Karnataka | Fulfilment & Experience

About the Team:

You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally.

About the Role:

As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

We're currently expanding the strategy team in F&E hence you'll get the opportunity to work on some of the most challenging problem statements. Ideal fit would be someone who is great at problem-solving, is analytical and is driven to create an impact.

What you will do

Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
Influence product development choices using data and insights which originate from in-depth knowledge of your program
Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
Manage internal and external stakeholders to ensure success of the programs you own.
The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need

B.Tech / MBA full time, Tier 1/ Tier 2 college
3.5+ years of experience, in a Strategy & Ops /Management consulting background
Ability to handle both, strategy formulation and implementation
Excellent analytical and problem-solving skills
Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and keep complex projects moving forward.
Strong growth track record, with samples and results of past campaigns
Outstanding written and spoken communication skills and organizational ability

About Meesho

Meesho is India’s fastest growing e-commerce company. We started in 2015 with the idea of helping mom & pop stores to sell online. Today, 5% of Indian households shop with us on any given day 😎. We’ve helped over 15 million individual entrepreneurs start online businesses with zero investment. We’re democratising internet commerce by offering a 0% commission model for sellers on our platform — a first for India. We aim to become the e-commerce destination for Bharat. How? Find out from our blogs!

We’re currently valued at $4.9 billion with marquee investors supporting our vision. Some of them include Sequoia Capital, Softbank, Fidelity, Prosus Ventures, Facebook and Elevation Capital. We were also featured in Y Combinator’s 2021 Top Companies List, and were the only Indian startup to make it to Fast Company’s The World’s 50 Most Innovative Companies in 2020. We ranked 6th in Linkedin’s Top Startups List 2021. Our strongest asset is our people. We have gender-neutral and inclusive policies to promote our people-first culture. Please check out meesho. careers for our openings.

Our Mission

Democratise internet commerce for everyone

Our Purpose

Har Indian ka APNA MARKET

Set alert for similar jobsManager - Seller Experience role in Bangalore Urban, India

Company

Meesho

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

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