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Jr. Customer Executive - Program Management

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Lead schedule and monitor program management activities for all customer deliveries. Execute projects on a crossfunctional and regional basis within the allocated costs, defined scope, and timelines. Drive compliance to the change control process. Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary. Review progress and margins of projects. Conduct periodic meetings with customers, stakeholders, and vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address customer issues around order delivery.

Job Description

  • Lead schedule and monitor program management activities for all customer deliveries
  • Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines
  • Drive compliance to the change control process
  • Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary
  • Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders
  • Conduct periodic meetings with customers stake holders vendors to discuss issues and related action items
  • Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery



Broad outline of the Role
 

  • Has sufficient knowledge within Program Management to allow them to apply their knowledge efficiently and work productively with broad instruction
  • Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes
  • Operational role which is responsible for delivering results that have direct impact on the achievement of results within Program Management
  • Works under direct supervision
  • Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback
  • Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation
  • Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation
  • Education Engineering Graduate Experience 0 4 years



Knowledge / Skills
Communication Skills

Job Segment: Program Manager, Manager, Engineer, Management, Engineering

Set alert for similar jobsJr. Customer Executive - Program Management role in Chennai, India
Tata Communications Logo

Company

Tata Communications

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Engineering

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

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