Essential Functions/Major Responsibilities:  

• Conduct on-site installation and repair of semiconductor test equipment on location at customer locations worldwide.  Complete retro-fits at customer sites.  Leverage skill and knowledge of company equipment (electro-mechanical and pneumatic systems, software systems, systems functionality, and diagnostics) to perform testing and troubleshooting of complex equipment to ensure proper working order:  ensure procedures are followed and findings are documented.  Makes repairs, solves problems and/or communicates repair suggestions to customers.
• Isolate equipment start-up malfunctions and take corrective action. 
• Respond to customer requests for technical service. Make recommendations to improve product reliability and serviceability.  Make recommendations to the spares list.
• Provide technical assistance to the internal Sales Department.
• Develop and certify standard testing procedures.
• Monitor product reliability and collect data for analysis.  Analyze data, submit findings and make recommendations to improve product reliability.
• Coordinate and participate in conference calls to facilitate escalated issues.
• Provide technical training and support to customers and deliver operator training.  Serve as an on-site expert on questions or issues involving equipment in operation at customer facilities.
• Train customer personnel and OEM dealers in equipment operation and maintenance requirements.
• Make technical presentations as required on various field service processes and equipment operations.
• Domestic and international travel as required up to 75% of time.

Supervisory Responsibility:  

• Provides work leadership and training to lower level employees.   

Requirements:  

• Bachelor degree or equivalent combination of education, training and related semiconductor test equipment experience. 
• Minimum of five years of experience as a field or technical customer service engineer/technician or systems engineer/technician is required.
• At least two of those years’ be involved in the installation, repair, upgrading, servicing, troubleshooting, problem analysis and resolution of semiconductor test equipment. 
• Progressive and demonstrated experience successfully interfacing and servicing customers on-site at their locations as an expert technical company representative is required. 
• Technical knowledge and experience in an engineering or other technical/customer/product support role—with Delta Design semiconductor test equipment—is required.
• Advanced knowledge of semiconductor equipment that includes electro-mechanical systems, pneumatic systems, software and control systems, and related materials is required.  
• Ability to read schematics, assembly drawings and detailed blueprints; use tools and mechanical fixtures.  
• Ability to use diagnostic terminal at an advanced level.  
• Able to work with assigned projects that are diverse; requiring judgment in analyzing data and selecting best correctional method.  
• Excellent communication and presentation skills to effectively interface with high-profile customers. 
• Computer literate with a working knowledge of Microsoft Word and Excel.