Job Description

As a certification program manager for SaaS, PaaS, Database, Java, MySQL, etc, you will facilitate and monitor the end-to-end exam development process, conduct continuous exams reviews and exam questions health checks, publish/republish examinations, liaise with geographically distributed product and training teams for continuous enhancements/upgrading in exam questions pools, solve customer escalations, and manage infringement investigations.

Responsibilities

Certification Program Manager

Oracle University
Location: Bangalore, India

About Oracle University
Oracle University (OU) is committed to providing world-class training and an unbeatable educational experience. OU focuses on delivering superior training that enhances the adoption of Oracle technologies. As one of the largest corporate training organizations in the world, OU helps make technology strategies successful with the help of complete, flexible, and customized learning solutions that are delivered globally. The goal is to provide every OU student with a highly engaging learning experience through a range of learning products and services.

Primary Focus
As a certification program manager for SaaS, PaaS, Database, Java, MySQL, etc, you will facilitate and monitor the end-to-end exam development process, conduct continuous exams reviews and exam questions health checks, publish/republish examinations, liaise with geographically distributed product and training teams for continuous enhancements/upgrading in exam questions pools, solve customer escalations, and manage infringement investigations.

Roles and Responsibilities

• Contribute to all aspects of high-impact Certifications projects from start to finish in close collaboration with engineering, training, and curriculum teams.
• Perform scope definition, job task analysis (JTA), and exam blueprint design.
• Train SMEs on Oracle style guidelines and exam development best practices.
• Build a solid technical understanding of the product line to speak fluently with consultants, engineering teams, subject matter experts (SMEs), and instructors.
• Facilitate editorial reviews, technical reviews, and Angoff meetings for score setting.
• Perform exam maintenance health check and gap analysis.
• Implement Certification industry standards and best practices.
• Implement and maintain communications with various stakeholders.
• Work globally with international teams and understand their specific requirements (localization, Japan business model) and business priorities.
• Monitor exam performance metrics such as trends, # of deliveries, pass rates, # of retakes, etc.
• Conduct quality reviews of exam files.
• Collaborate on escalated Service Requests.
• Collaborate on security issues and infringement investigations.
• Stay up-to-date with the latest versions and new features of Oracle products.

To be successful in this role, we need someone who has:

• Training and Instructional Design background
• Understanding of Bloom's Taxonomy
• Experience in conducting Job Task Analysis
• Experience in the Certification industry
• Understanding of Certification development standards and models
• Experience in designing and developing exams
• Understanding of what it takes to produce candidate value in an exam
• Professionalism and confidence to defend exams, processes, and exam content
• Professional Project Management skills
• Exceptional writing, editing, and proofreading skills
• Excellent communication skills
• Strong customer orientation
• Ability to make decisions independently
• Exceptional organizational and planning skills
• Excellent leadership and proven people skills
• Strong initiative and ability to work independently with limited direction
• Proven ability to work in a fast-paced environment, with geographically distributed stakeholders
• Ability to use critical thinking and problem-solving skills to write/evaluate technically sound and relevant Certification exam items that validate the skills of specific job roles

Basic Qualifications

• 2+ years of experience in exam development and facilitation of exam development workshops for Certification
• Knowledge of Certification standards and best practices
• Bachelor’s degree
• 8+ years of relevant work experience
• Additional Qualifications
  • Oracle Certifications at the Oracle Certified Professional level
  • Previous experience with Certification exams as a SME
  • Technical writing and editing experience