General responsibilities 
•    Bank statements, Remittance advices
•    Investigating and identifying details for the amounts received
•    Refund the CN based on the credit policy rule and customer sign off
•    Coordinating query resolution/dispute management:
•    Telephonic and written communication with the customers
•    Telephonic and written communication with the rest of the departments
•    Provide to AR team manager or customer several reports on the AR activity based on the request
•    Attend weekly cash calls with process owners where is applicable
•    Coordinating query resolution/dispute management:
•    Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition
•    Deliver the required data for audit purposes
•    Ensure critical metrics are met and service is delivered to end users as expected
•    Ensure timely contacts with clients via email/phone/fax for collection purposes
•    Follow up on accounts and on disputed items
•    Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader
•    Issuing, checking and sending dunning letters/Collection letters
•    Maintaining customer master data (new customer set up/ changes, etc)
•    Making the accounting process controls established through the internal policies (SOX)
•    Perform customer account reconciliation/ bank reconciliation
•    Provide copies of invoices/credit notes to the customer when requested
•    Provide required monthly reports
•    Provide support to AR Team Leader and Regional AR Analyst for credit control activities as the need arises
•    Reporting periodical/on the spot regarding the activity process indicators
•    SOP creation and updating
•    Support ad hoc requests from Business group and local units.

Qualifications we seek in you!
Minimum qualifications 
•    Accounting knowledge – basic level (would be a plus);
•    SAP knowledge (represents an advantage);

Preferred qualifications 
University student/ graduate (Economic studies - may be an advantage)

What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts