Job Requirement

What you’ll do

• Develop a deep understanding of internal application behavior and tech operations across data centers and applications
• Analyze problems, diagnose and fix bugs of low complexity when appropriate.
• Work with developers to identify and resolve more complicated problems
• Address urgent issues quickly, work within and measure against customer SLAs
• Adapt installer, shell scripts and perl scripts and aggressively automate manual tasks through scripting.
• Provide feedback from customer/ users to the team. Finding recurring issues, problem solve and get it fixed.
• Maintain on-going record of problem analysis and resolution activity in an oncall tracking system.
• Proactively monitors production and non-production environments and applications
• Develop smaller complexity features and utilities in existing system components to enhance productivity

What are we looking for :

• Good exposure to MySQL and writing SQL queries
• Automation scripting: More advanced tools preferred; Ex: Python, Shell.
• A prior experience in production support.
• Understanding of linux/unix basic commands and job scheduling (cron)
• Good to have prior programming experience; Java preferred
• Good written and oral communications skills
• Experience: 3+ Years