JOB DESCRIPTION

To lead customer value development in 24/7 Planner Services at ITEC Pune

Job Profile:

Product Manager R&D (also referred to as Product Manager in this document) builds and implements product vision to meet customer, end user and business needs

Product Manager owns and manages defined product, product area, system, or component at global level (Product Manager 2 and 3) or local level (Product Manager 1 and 2). Product manager drives the customer value creation by owning the development agenda to ensure also the desired cost levels, quality, reliability, competitiveness, time-to-market, and disturbance-free operational processes in each phase of the product lifetime.

Product Manager is responsible for planning, developing, and maintaining the product area/component over the lifecycle. Product Manager is accountable that required customer value, cost, quality, reliability, competitiveness, market-coverage, time-to-market, and disturbance-free operational processes are met. He/she may lead the team

What is our challenge for you?

Be the most desired asset maintenance management service in the elevator and escalator industry.

Serving Building Owners and Facility Managers to keep track of their asset repair costs and budgets.

By data driven insights through IoT based AI recommended and Technician confirmed repair forecast plans

What can we offer for you?

By joining our 24/7 Tribe, you will get into fully global environment with real purpose. We do work according to the Agile principles and follow scrum in our practices. Team is located in two different countries and in addition to Product Manager, team has Technical Leads, Scrum Masters, HW and SW specialists as well as Data Scientists. With 24/7 Connected Services we are making sure that increasingly demanding People Flow within the cities is fluent and the everyday life of people is uninterrupted. This also provides individual learning opportunities in a truly global environment. We have a relaxed atmosphere where respect of the individual has high importance. We emphasize working together in the teams and we also understand that proper work-life balance is important to deliver results in a long run. Instead of giving tasks to be executed, we give our product teams hard problems to be solved.

To succeed in this role:

Customer focus and value

Ensure solution is innovative, attractive, and delivering value for the customer over the lifetime to ensure customer retention and increase the share of wallet.

Run customer co-creation efforts.

Stakeholders

Partner with BLs to secure business needs are covered and participate in business case realization.

Partner with stakeholders and teams to commit to deliver the product vision and objectives.

Drive product outcomes like quality, safety/cybersecurity, cost and customer and user experience

Own, create, update, communicate and execute through product development program/project the product vision and roadmap which are based on customer, end user and business needs.

Balance product roadmap between business needs and technology development.

Ideation, development, and continuous development

Drive the execution through the program organization (Product Manager 3)

Prioritize in case of conflict.

Act as the gate keeper/product owner role in development projects

Manage the product backlog.

Accountabilities and decisions

Accountable for product innovativeness and value proposition

Accountable for product strategy & vision for a specified product

Responsible for product roadmap creation

Responsible for product performance via KPI’s and for delivering on SLA’s as agreed with stakeholders.

Responsible for product lifecycle management

Accountable for project/program results

Accountable for project/program execution

You have strong digital product management experience and proof in an international environment.

You have solid agile leadership skills and proof on leading and scaling analytics / AI driven products globally.

You have strong digital acumen and knowledge of key digital technologies (cloud, data, analytics and digital services) emphasis being on analytics and AI.

You possess strong business mind and capability to quantify customer value and business benefits for R&D-efforts.

You are data-savvy and KPI driven, you use data, data analysis and related tools (eg Qlik) in your daily decision making

You are an inspiring communicator.

You have great collaboration skills across R&D and business stakeholders being able to cut through organizational boundaries and complexities.

The desired candidate will have:

Minimum of 5+ years of data-driven product leadership experience with proven track record of success stories

Demonstrated skills of the techniques and methods of modern product discovery and product delivery

Agile leadership experience in practice

Background in high-tech companies working with data, analytics and AI on a daily basis.

Complex problem-solving skills, capability to cut the elephant into pieces.

Concrete proof with results on leading the development of data-driven products.

Experience in working in international multisite environment with high performing technology business.

Proven ability to engage with developers, designers, and company leaders in an inspiring, constructive and collaborative relationship.

Proven experience on leading and scaling successfully digital analytics driven, customer-facing products in global scale.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.