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Customer Service Executive-Retail Liabilities Inbound

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We are looking for a Customer Service Executive to join our Retail Liabilities Inbound team. You will be responsible for maintaining service quality, ensuring productivity, and resolving customer issues efficiently. The successful candidate will possess excellent communication skills and a strong customer-centric mindset.

Role/Job Title: Customer Service Executive - Retail Liabilities Inbound

Business: Service

Function/ Department: Customer Experience

Place of work: Customer Contact Center (Phone Banking unit)

Roles & Responsibilities:

'1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution 

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities:

'Drive all the initiatives in the Customer contact center.

Key Success Metrics:

'Productivity, Average handling time, First contact resolution

Set alert for similar jobsCustomer Service Executive-Retail Liabilities Inbound role in Hyderabad, India
IDFC FIRST Bank Logo

Company

IDFC FIRST Bank

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Customer Support

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

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