Software Support Executive

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We are currently seeking a Technical Support Specialist to join our team. In this role, you will research and identify solutions to software and hardware issues, diagnose and troubleshoot technical issues, and provide prompt and accurate feedback to customers. You will also be responsible for managing and prioritizing multiple open issues and maintaining jovial relationships with clients. Join us and become a part of our dynamic team!

JOB DESCRIPTION

Skill:

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network
configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved
a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals.
Maintain jovial relationships with clients.

Recruitment process:
1. Fill out the form
2. Check your mail for Logical & Technical Tests
3. Complete the test
4. Check mail regularly for further communications

Set alert for similar jobsSoftware Support Executive role in Surat, India

Company

Finideas

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

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