Operation Services Specialist
Deutsche Bank
Pune, Maharashtra, India
JOB DESCRIPTION Role Description We are looking for a candidate to join the Unix team within the Infrastructure Security Operations area. This is a role for a Senior Unix SA, who is very operationally minded, working within a fast moving highly technical environment. You will be a senior member of the team with opportunity to interface with various teams within the bank. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities You will have a technical background with proven working knowledge of Solaris, AIX, Linux/SUSE/RHAT/OEL and Veritas. You will be the sort of person who welcomes responsibility and you will proactively look to identify and improve existing processes and practices within the environment. You will have proven experience of large scale server environments. Your background will include roles that have given you responsibilities for a team as well as evidence of pro-actively improving process and operating procedures within an operational environment. You will come from a financial services environment or have (and be able to clearly articulate) a directly transferable and relevant industry experience. Your SA experience will include working with application and project teams; you will also be able to demonstrate a strong operational mindset. Your communications skills will be to an extremely high standard as you will be expected to liaise with Incident and Problem Management teams as well as Business Unit clients, conversing and highlighting issues or assisting them in the planning and implementation of major project work. You will have a clear understanding of the ITIL processes and an understanding of Incident, Problem and Change Management. You will be recognized as a leader, a person that other people seek out for assistance and advice that you always willing to share. Receives and resolves escalations Plans and implements scheduled changes You will be a team player and inspire others around you to meet your high standards and levels of diligence Perform System Maintenance Activity including OS patching, firmware upgrade & SAN stack upgrades Maintains a secure server environment by working very closely with UNIX TISO & remediate an audit situation when it arises Interacts with various groups regionally & globally to ensure global consistency of various UNIX product offering as a part of ongoing Global Support Model You are looking for a challenging and truly global role in a fast paced and constantly changing tier one Investment Banking Enterprise Technology environment. A point of escalation for all SAs within your team and the wider SA community. A point of escalation for client issues. A point of escalation for major issues including being an Incident and Problem Management representative for Unix Take ownership of root cause investigations for service impacting incidents Take ownership of remediation streams and tasks as a result of Problem Management investigations and manage the streams/tasks to completion. Take ownership and responsibility for Business aligned service improvement plans An appreciation of business deadlines, and priorities balanced with best security practices and working methods. Understanding of risk analysis and assessment. Identification of areas of technical or operational weaknesses, design and then take ownership of suitable remediation plans Documentation of process and concepts to assist in even distribution of knowledge in the wider Unix SA teams. Your skills and experience Essential Technical Skills: Solaris 10 (and earlier releases) (advanced troubleshooting) Solaris 10 Zones Linux (Redhat, SUSE, OEL, VMware) (advanced troubleshooting) AIX Public Cloud (AWS, Google, Azure, …) Veritas Cluster Server (advanced troubleshooting) Veritas Volume Manager (advanced troubleshooting) Veritas File System Sun Volume Manger Very strong Shell scripting Perl EMC San technologies (RDF, DMX, Symmetric Unix Command set) Documentation skills (sharepoint, wiki) Preferable Technical Skills: iTIL foundation HDS storage technologies (TrueCopy) AIX Administration skills Experience/exposure with security products Background/ Work Experience Required: 12+ years of experience in UNIX Engineering and Systems Administration both Solaris and Linux, very strong shell scripting, preferably in the financial sector How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
