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Senior Business System Analyst - Service Cloud

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JOB DESCRIPTION

Build the future of data. Join the Snowflake team.

Snowflake’s IT Go To Market (GTM) organization is seeking a Senior Salesforce Service Cloud Business Systems Analyst to join our growing team. In this role you will be the liaison between the business stakeholders and IT and must have the ability to translate business needs into technical specifications, design and develop solutions, test and deploy them into production. 

RESPONSIBILITIES :

  • Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s Saleforce.com instance and ecosystem integrated tools.
  • Assist in requirement gathering, defining, estimating, and shaping technical solutions using best practices.
  • Communicate and work effectively with cross functional teams including business teams, product teams, global IT Apps teams, consultants & vendors.
  • Lead and manage the functional designing, configuration, Quality Assurance and production deployment to support sales and service automation.
  • Drive discussions and investigations regarding new Salesforce features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements
  • Stay up-to-date on the latest Salesforce features and functionality.
  • Perform project management and communications and coordinate various scrum ceremonies (daily standups, sprint planning, sprint review, retrospectives, etc.) using agile methodology;
  • Assist with development of test scripts and coordinate test efforts for post-sprint testing, UAT, regression testing, etc.
  • Provide recommendations and assist in the creation of the strategic roadmap

REQUIREMENTS :

  • A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
  • Minimum 7+ years of direct experience working as a Service Cloud Business Systems Analyst at a firm or corporation.
  • Have an excellent understanding of Salesforce Service Cloud Functionality.
  • Experience of SDLC methodologies (Agile, SCRUM, other)
  • Highly developed written and verbal communication and interpersonal skills.
  • Strong attention to detail, goal-oriented & should know how to adapt to changing requirements.  
  • Commitment to excellent customer service & strong focus on quality. 
  • Versatility, flexibility, and a willingness to work within constantly changing priorities
  • Commitment to excellent customer service
  • Ability to work independently.
  • Successful in dealing with company personnel at all levels.

PREFERRED QUALIFICATIONS :

  • CRM domain knowledge with relevance to the SAAS industry and its Service channels.
  • Salesforce Certified Business Analyst or Platform Developer I or Salesforce Service Cloud Consultant or any other relevant certification.
  • Experience in designing and implementing SFDC cross-organisation along with cross-instance integrations in support of multiple business process environments.
  • Knowledge of Service Cloud and Experience cloud in classic and lightning environments is preferred.

The following represents the expected range of compensation for this role:

  • The estimated base salary range for this role is $121,000 - $163,800.
  • Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.

 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

Set alert for similar jobsSenior Business System Analyst - Service Cloud role in Dublin, United States
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Company

Snowflake

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Category

Software Development

Locations

Dublin, California, United States

Qualification

Bachelor

Applicants

Be an early applicant

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