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Job Description

> Flexible with the 24*7 shift scheduling and comfortable working in night shift

> Excellent comprehension skills to be able to comprehend the typed and handwritten insured requests

> Effective written and verbal Communication Skills

> Ability to work under pressure situation. 

> A people person with a positive bend of mind

Set alert for similar jobsExecutives role in Noida, India
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Company

EXL

Job Posted

a year ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

0-2 years

Category

Insurance

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

Be an early applicant

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Executives

EXL

Noida, Uttar Pradesh, India

Posted: a year ago

We are looking for a candidate who is flexible with 24*7 shift scheduling and comfortable working in night shifts. You should have excellent comprehension skills to be able to understand both typed and handwritten insured requests. Effective written and verbal communication skills are a must, as well as the ability to work under pressure situations. We are looking for a people person with a positive mindset.

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Executives

EXL

Noida, Uttar Pradesh, India

Posted: a year ago

Job Description   Position Title, Responsibility Level   Advisor – Motor Claims Function   Operations, Executive Reports to    Assistant Manager – Operations Permanent/ Temporary   Permanent Span of Control   NA Location    Noida SEZ    Basic Function   Role primarily involves dealing with different activities within the motor claims area including handling inbound and outbound calls, managing hires, taking action on incoming post/documents/spreadsheets,  and making payments to progress claims. All claims are to be completed based on the laid out procedures and guidelines in the process.        Essential Functions   Ensure that allocated claims are processed as per standard procedures  Ensure that the assigned targets are met in accordance with the SLAs Ensure that the quality of work is in compliance with predefined parameters   Ensure adherence to Company Policies and Procedures Managing e-mails, making telephone calls to gather additional information  Focus on timely completion of logging claim information received through emails and contact customer as needed    Any other essential function that may occur from time to time as directed by the Supervisor     Primary Internal Interactions   AM - performance, escalation handling, clarifying concerns, and seeking feedback and support Manager - settling issues left unresolved by the AM and monthly evaluation of performance Peers - seeking clarification on process-related matters & providing assistance and support when required Subject Matter Expert - work thread related issues and escalated transactions requiring an additional review QCA - feedback and audit Trainers - pre-process and process training and refresher training     Primary External Interactions   Customer/Third Party/Suppliers in the UK for claim progression SME / Trainers onshore for training and support Exception/ escalation teams onshore for clarifications & answering queries on complex and urgent claims.   Organizational Relationships   Reports To :  Assistant Manager – Operations               Supervises :  NA   Skills Technical Skills   Good Computer navigation skills, keyboarding skills Should be familiar with MS Office      Process Specific Skills   Possesses necessary knowledge of business concepts to effectively perform the job Decision making in a timely manner; good judgment on when to make decisions independently and when to collect more information or involve others Responsible for handling high volumes of transactions Effectively balances quality, timeliness and productivity standards   Soft skills (Desired)   Accountability and ownership Self-discipline Result orientation  Adaptability  Team work Soft Skills (Minimum)   Good written and verbal communication skills (inclusive of telephonic conversation), minimum CEF level B2 -10 Ability to multi task, prioritize and manage daily activities Probing and Reasoning skills Listening and comprehension skills  Customer Service focus Open to work over weekends and in rotational shifts with split and rotational week offs   Education Requirements   Graduate or Diploma holder with at least 15 years of education   Work Experience Requirements   1-5 years work experience. Candidates with prior UK insurance experience will be preferred.   Annexure:      Acknowledgement  (acknowledge that the information contained in this document is factual and complete)     ___________________________________           ___________________________________________           ____________________________  Candidate                                                                                Supervisor/Manager                                                 Date

EXL Logo

Executives

EXL

Noida, Uttar Pradesh, India

Posted: a year ago

Job Requirements: High School Diploma or GED equivalent required 3+ years hands-on Billing experience in high volume environment Intermediate skills in Microsoft Word, Excel and Outlook Ability to follow standard operating procedures Ability to work tight deadlines while maintaining accuracy Team player, flexible, enthusiastic, and proactive Good organizational and time management skills Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customers Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information Ability to practice outstanding customer service Ability to perform at a fast- paced ever-changing work environment with minimum daily direction   Characteristics, Duties and Responsibilities: Process weekly Billing Files Upload, balance, and process adjustments Print, mail and email invoices with reports and timecard backup Upload invoices in various customer portals Research outstanding invoices utilizing the aging report and various systems Cancel, correct, and rebill invoices as needed Support branches by providing invoice copies, billing reports, backup and answering questions Research billable hours, adjustments, and credits Resolve Help Desk tickets – this may require a call or meeting with the branch or customer Resolve issues for various assigned and unassigned customers and branches