Executives

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Join our team as an Executive BO3 in the Healthcare industry. In this role, you will be responsible for verifying missing information by calling providers. You will also navigate through multiple systems to gather data and update the database accurately and timely. You must have strong computer skills and be able to meet quality and productivity standards. Flexibility in working hours is required. Join us and contribute to the team's success!

Job Description

Position Title, Responsibility Level

Executive

BO3

Function

Healthcare

Reports to

Assistant Manager

Permanent/ Temporary

Permanent

Span of Control

Nil

Location

Noida, India

Basic Function

Work Type - Back office – Voice (80% BO – 20% Voice)
Call provider and verify the missing information
Once the case is received, action to be taken as per SOP
Determine if case can be processed and/or to be routed to another queue

Essential Functions

Navigate through multiple system / applications for data gathering
Proficiency with computer skills (navigating multiple systems and keyboarding)
Understand the goals and standards to ensure that quality and productivity standards are met
Accurate and timely updating of the database
Meet the agreed upon KPIs as per the operational definitions and targets
Participate in the User Acceptance Testing as needed
98% - 100% attendance during training/nesting period is required
Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions

Actively participate in the team meetings, discussions and provide inputs
Calibrate, Cooperate, and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions

Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information
Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers
Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner

Set alert for similar jobsExecutives role in Noida, India

Company

EXL

Job Posted

a year ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

0-2 years

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