Position Purpose
Provide leadership to the Canadian ground transportation team, and other area sales verticals vertical sales teams as a solution subject matter expert in sales pursuits and solution creation.
Responsible for the overall annual ground transportation budget, for Canada.
Maintaining strong business relationships with Maersk’s strategic clients while offering logistics solutions that add value to the client’s business, managing client expectations, and delivering positive results to Maersk.
Key Responsibilities
Management of strategic initiatives for ground transportation.
Sr. Level entry point to customer for all levels of the client organization
Special Projects
Migration of new integrated ground transportation clients
Establish / maintain Critical Success Factors
Drive improvement within the client’s organization
Selling additional integrated logistics services including but not limited to:
Customs House Brokerage
Insurance
Monitor profitability
Contract renewal negotiations
Problem solving
Sales Systems familiarity including Salesforce.com
Special account handling when needed
Handling general enquiries
Liaise with Area Sales Management on strategic issues
Travel with client when mutually beneficial
Resolve large and/or complex issues/problems
Communicate on many levels within the client’s organization, often from front line customer service people up to CEO level.
Comply with all Federal, Provincial and Local legal requirements
Maintain technical and professional proficiency
Attend classes or educational workshops
Review professional publications
Performing other Job-related duties as required.
Accountabilities
Consulted About
Primary internal stakeholders (key interdependencies)
Primary external stakeholders
Required experience & skills
Parameters for Success (key measures)
Key Metrics
Shared
• Volume
• Revenue
• Profit: Local products and budgets
• Net Promoter Score
Individual
• Employee Engagement Survey
• Customer Satisfaction
• Joined sales calls
Organizational
Direct supervisor
• Area, Head of Sales for Canada
Direct reports
• Integrated Solutions Representative, Ground Transportation