Customer Solutions - Advanced Technologist
ExxonMobil
Bengaluru, Karnataka, India
What role you will play in our team Customer Solutions provides the best in class customer service and IT solutions which enable our business customers to win in the markets they compete. This includes interfacing with local and global IT service partners and CX regional teams (SA, NA, EAME, AP) to support the effective delivery of technical solutions, process improvements and seamless support required to power our businesses. Experiencing a breadth of opportunities and skills (infrastructure, applications, business analysis and process engineering), working closely with business customers (Upstream, Product Solutions, Low Carbon Solutions, EMTEC, Global Projects and Global Operations& Sustainability) to understand their needs and aimed at delivering increased business value through innovation and advanced technology while sustaining reliability, security and controls, and cost effectiveness. What you will do Building close relationships with local business to develop a deep understanding of processes and understand digitization opportunities Use consulting skills to apply existing EMIT technologies/services and act as “shop-front” for Productivity Solutions service& capability teams Leverages relationships across EMIT and integrates services at the point of delivery to the customer. Voices local customer needs to global teams Break-fix and service request support, answer ‘how-to’ type questions on enterprise productivity tools & solutions Coordinate with capability teams for end-to-end request resolution and escalation Identify, update and deliver site based training to support local technology adoption requirements About You Skills and Qualifications Bachelor's degree in Computer Science or Bachelors in computer application or equivalent degree from recognized university with minimum GPA 6.0 and above Knowledge of information technology Minimum 3 years of relevant experience Experience in relationship management (internal EMIT/business) Good understanding of the business process Good listening and communication skills Willingness to learn (new IT technology/solutions) Preferred Knowledge/Skills/Experience Sharepoint, Nintex, Tableau, Powerbi, Macros , moderate excel features, stakeholder management Your benefits An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.
