The Job logo

What

Where

Sign in

Architect - Voice Engineering

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

You will be providing a vital contribution to PepsiCo’s Global Transformation initiatives related to Enterprise Voice Capabilities (Cloud PBX, Session Border Controllers (SBC), Contact Center capabilities (Genesys & Cisco), and PepsiCo’s journey to modernize the Voice Foundation.

Responsibilities

As an Engineer, you will utilize your knowledge of the unified communications domain. You will gain exposure to discovering new needed sources and research new ways to develop communication solutions.

  • You will be able to make an impact by using your critical thinking skills to determine innovative technical solutions.
  • Build a secure, stable, and modern infrastructure to define enterprise technology standards, facilitate leverage and reuse, and ensure successful delivery of global Voice Services across the enterprise.
  • You will drive standardization and simplification across the existing environments and develop roadmaps to reduce the overall total cost of ownership (TCO) for the function.
  • Development, refinement, publishing, and socialization of patterns, policies, and guidelines, and technology standards
  • Provides exceptional technical and/or analytical support in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems.
  • Ensuring the successful deployment of Voice solutions
  • Provide guidance and recommendations to the Infrastructure Architecture teams on standards and designs.
  • Produce architecture and engineering specifications and design documents.
  • Lead to resolve design issues as well as influence peers, cross-functional partners, and IT leadership.
  • Effectively presenting facts and recommendations in oral and written form
  • Work to remediate legacy infrastructure and set standards and procedures for the delivery team to execute.
  • Analyze sector-level infrastructure and architecture and develop plans to modernize, value adds/Simplify telephony systems.
  • Work with vendors and partners to certify products and standards for PepsiCo and manage the life cycle approach for standards.
  • Designing and implementing solutions in the lab and in production for on-premises, cloud, and hybrid scenarios.
  • Understanding of Integration with the Unified Communication platform (Zoom, Teams, Cisco, Genesys, etc.)
  • Evaluation and development of device standards (platform technology, peripherals, etc.)
  • Knowledge transfer to production services through documentation, training material creation and training
  • Collaborate with all business units globally, stakeholders, and senior business leaders.
  • Provide value adds, publish status reports.
  • Develop and support the Team, be a visible leader.
  • Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.
  • Assess emerging technologies, stay abreast of industry trends, and give advice on investments prices versus performance.

Qualifications

  • In depth experience around driving complex engineering projects and supporting enterprise-class voice and unified communication services.
  • Proven experience with PSTN infrastructure components like Cisco Voice cloud, Voice over IP (VoIP) gateways, Session Boarder Controllers (SBC), SIP Trunking, POTS, ISDN etc
  • Comprehensive and in-depth understanding of voice, video and unified communication concepts and procedures. Possesses broad knowledge of concepts in order to resolve issues impacting other areas.
  • Basic understanding of WAN technologies and QOS
  • Experience with Oracle SBCs, Cisco Call Manager, UCCX, Unity Voicemail systems
  • Able to support migration of legacy infrastructure to Cloud PBX and Contact center services.
  • Experience in Designing, implementing, and testing for Zoom, and Microsoft Teams for Telephony Service.
  • Hands-on implementation and working with other teams and vendors to configure network connectivity and other requirements.
  • Experience working in a global environment with stakeholders across multiple geographies.
  • Must have excellent verbal and written communication skills with a proven track record of translating strategies into plans that can be effectively executed. 
  • Bachelor’s degree in computer science or related discipline; 7+ years’ experience with Voice, engineering management, and familiarity with a broad range of collaboration technologies
  • Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas.
    • CCNA/CCNP Collaboration
    • Genesys Professional
    • Teams Voice Expert
Set alert for similar jobsArchitect - Voice Engineering role in Hyderabad, India
PepsiCo Logo

Company

PepsiCo

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

PepsiCo Logo

Architect,Azure Data Engineering

PepsiCo

Hyderabad, Telangana, India

Posted: a year ago

Job Description Overview 1. As part of AMESA/APAC Data and Digital Solutions team, the job requires driving the automation, Azure Data Modeling, Azure Data engineering agendaHe or She will also be aware of agile project delivery and Devops/CI-CD automation.2. Work on Azure data engineering models/pipelines , automation , setting up Bronze->Silver->Golden layer on entire Azure platform.a.Key skill sets like Azure data engineering, Azure Data bricks, Azure Synapse/SQL.b.New Business Requirements / Demand Management / Estimations / Work Intake / Project delivery & sustainc.In-depth technical knowldge of tools like Azure Data factory, Azure data bricks , Azure Synapse , SQL DB, ADLS , azure infra setup etc.d.Deliver ETL solution including data extraction, transformation, cleansing, data integration and data management. Implement batch & near real time data ingestion pipelines based on reference architecture.4.Ability to augment with new sources of data including internal/external untapped data. 5. Operationalize analytics models for production usage ,proper security & access control.6.Nice to have skills Python, Scala, Java & with advance knowledge of SQL Responsibilities 1. As part of AMESA/APAC Data and Digital Solutions team, the job requires driving the automation, Data Science, Data Modeling, Azure Data engineering agendaHe or She will also be aware of agile project delivery and Devops/CI-CD automation.2. Work on Azure data engineering models/pipelines , automation , setting up Bronze->Silver->Golden layer on entire Azure platform.a.Key skill sets like Azure data engineering, Azure Data bricks, Azure Synapse/SQL.b.New Business Requirements / Demand Management / Estimations / Work Intake / Project delivery & sustainc.In-depth technical knowldge of tools like Azure Data factory, Azure data bricks , Azure Synapse , SQL DB, ADLS , azure infra setup etc.d.Deliver ETL solution including data extraction, transformation, cleansing, data integration and data management. Implement batch & near real time data ingestion pipelines based on reference architecture.4.Ability to augment with new sources of data including internal/external untapped data. 5. Operationalize analytics models for production usage ,proper security & access control.6.Nice to have skills Python, Scala, Java & with advance knowledge of SQL Qualifications • Bachelor’s degree in Computer Science, MIS, Business Management, or related field • 12-15 years’ experience in Information Technology . • 2-3 years’ experience in Azure Data engineering(BLOB/DATA bricks/ADF/Synapse/Delta Lake) • 4-5 years experience in working on Data & Analytics projects. 1. Work on Azure data engineering models/pipelines , automation , setting up Bronze->Silver->Golden layer on entire Azure platform.a.Key skill sets like Azure data engineering, Azure Data bricks, Azure Synapse/SQL.b.New Business Requirements / Demand Management / Estimations / Work Intake / Project delivery & sustainc.In-depth technical knowldge of tools like Azure Data factory, Azure data bricks , Azure Synapse , SQL DB, ADLS , azure infra setup etc.d.Deliver ETL solution including data extraction, transformation, cleansing, data integration and data management. Implement batch & near real time data ingestion pipelines based on reference architecture.2.Ability to augment with new sources of data including internal/external untapped data. 3. Operationalize analytics models for production usage ,proper security & access control. • Must be a strong team player with effective teamwork skills • Assists in successfully integrating new employees into the department • Provides training and mentoring to less experienced team members • Builds others skill sets by coaching them (i.e., coaching, mentoring). • Leverages cooperative relationships to address complex business data issues. • Handles day-to-day issues within the work team. • Ability to adapt to change quickly and handle unforeseen requirements effectively.   • Assists lower level employees with resolving unforeseen requirements.  Leading and setting team priorities.   • Fully understand data, systems, and end to end business processes within multiple functional areas.  • Sees and coaches others on connections between data and process. Understands business needs and the impact of his/her/team activities. • In-depth understanding of Pepsi Co products, services, business processes and business function directly related to the functional area. • Understands business direction and assesses business impact when evaluating data solutions. • Proactively analyze data to increase quality as it relates to accuracy, completeness, consistency, integrity, timeliness, conformity, and validity; Verify accuracy of data in functional area and for integration/project activities.   • Provide recommendations for correcting issues or problems across both systems and process.   • Able to conduct root cause analysis. • Accountability for mass data loads including creation of load format, data preparation, load program design, and testing and result verification in collaboration with the business, or lead the design and development of process flows and business metadata documentation.  • Understanding importance of metadata and reinforcing benefits and usage to team and business partners • Able to research, understand, and determine the relevance of information applying to all degrees of complexity in analytical tasks.  Directs research work of more junior colleagues. • Incorporate the broad picture across business units/functions to foresee all potential impacts of system or project issues taking appropriate action to resolve. • Able to synthesize separate elements to form a coherent whole using reasoning, logical deduction, and other methods without direction for all complexity levels of analytical/design tasks. • Able to see connections between data and process across multiple functions and can make suggestions when resolving changes. • Interacts and has effective partnerships with other team members, business customers and other layers within the business to recommend, design, test, and implement data related system and process improvements. • Assists in establishing and maintaining a strong partnership with business partners and manage expectations. • Forms productive networks with external experts to bring solutions to internal customers/partners needs. • Prepare material and interact with executive level on subject matter expertise. • Ability to independently prioritize own work and work of team in functional area, applying analytical skills to master data requests. • Proactively identify and escalate potential issues, offering ideas for solutions. • Proactively adjusts work assignments and schedule to meet changing team priorities. • Effectively manage multiple priorities simultaneously. • Take ownership of critical path tasks and prioritize work of self and others to deliver results within agreed upon deadline. • Adjust to multiple demands/priorities focusing on the big picture. • Makes key decisions about data design approach to components of projects.  • Able to explain to senior leaders how arrived at decision process.

PepsiCo Logo

Architect,Data Scientist

PepsiCo

Hyderabad, Telangana, India

Posted: a year ago

Overview This role will lead technical development within Artificial Intelligence/Machine Learning for PBNA Advanced Analytics. This will include design, implement, and maintain digital solutions for PBNA sector. The role is responsible for:   Set up and manage our AI development and facilitate production infrastructure. Help AI product managers and business stakeholders understand the potential and limitations of AI when planning new products. Build data ingest and data transformation infrastructure. Identify transfer learning opportunities and new training datasets. Build AI models from scratch and help product managers and stakeholders understand results. Deploy AI models into production. Create APIs and help business customers put results of your AI models into operations. Keep current of latest AI research relevant to PBNA business domain. Responsibilities Technical subject matter expert for Advanced Analytics and digital solution (AI, ML, Advanced Analytics, NLP)Develop proof-of-concept demos in a SAFe Agile teamIdentify transfer learning opportunities and new training datasets.Build and deploy AI models for PBNAAssess new capabilities within AI/ML, shape business demand to leverage digital capabilities Qualifications Bachelor’s/Masters/ Phd degree in Computer Science, MIS, Business Management, or related field required15+ years proven experience in programming and development projects.  Hands-on experience with software development and system administration At least 10-12 years hands-on programming experience working on enterprise products. Demonstrated proficiency in multiple programming languages with a strong foundation in a statistical platform such as Python, R, SAS, or MatLab.  Experience building AI models in platforms such as Keras, TensorFlow, or Theano. Demonstrated commitment to learning about AI through your own initiatives through courses, books, or side projects. Excellent driveAbility to work in ambiguous situations.  Problem-solving aptitude. Strong communication skills Understand sometimes ambiguous, needs, and translate to clear, aligned requirements Ability to work with virtual teams (remote work locations); lead team of technical resources (employees and contractors) based in multiple locations across geographies Positive attitude.  Participate in ideation and solutioning discussions, driving clarity of complex issues/requirements to build robust solutions

PepsiCo Logo

Architect,Enterprise Testing

PepsiCo

Hyderabad, Telangana, India

Posted: a year ago

Overview Enterprise testing team requires a Test Engineer, Security testing expert and Automation expert resource to perform testing activities and coordinate with other testing resources required for the project, along with planning and preparing the necessary activities before testing execution, along with providing status reports for execution, defect, risk and issue management for the project. Stakeholder collaboration and management. This person will also be responsible for the testing deliverables for the project, and overall governance for the project, partnering and offering the viable services that can be provided to guarantee a successful quality product deployment, by enabling consistent, cost effective, high quality targeted testing processes and services. Responsibilities • Understand cyber / application security requirements, prepare test strategy and test plan • Design security testing frameworks, methodologies • Conduct vulnerability assessments and penetration testing to identify potential security vulnerabilities in systems, networks, and applications • Design security tests and execute them based on the defined test plan and strategy • Design role based testing strategy, plan and make sure that appropriate roles are assigned to the employee masters, report/escalate if deviating • Document and report the findings • Proactively identifies and escalates any issues or risks to test leadership and assists with resolution • Reviews existing security testing practices, suggests, make sure best practices are followed and implemented • Conducts security audits, evaluates and enhances security testing processes to adopt evolving threats and technologies. • Ensure security testing practices aligns with relevant industry standards, regulations and compliance requirements. • Conducts training sessions and awareness programs to educate associates about the importance of security testing in view of security risks. • Keeps self updated with latest cyber security trends, vulnerabilities and attack techniques to enhance effectiveness of security testing practices. Qualifications Years of Experince: Minimum 8-10 years in IT testing • Minimum Bachelor’s degree is required. Computer Science or Information Systems is preferred. • Good experience working with testing tools.  • Ability to work collaboratively across project teams. • Strong analytical skills  • Requires fluent English communication skills including written, verbal, and presentation • Strong influencing, negotiation, facilitating, and consulting skills in working with stakeholders Mandatory Tech Skills: o Strong skills and High level of understanding desired for Cyber security testing architect: o Good experience working and handling security testing teams and tools. o Familiar with wide range of security testing tools, frameworks, code analysis tools etc., o Proficiency in using vulnerability scanning tools to identify, assess vulnerabilities in applications, networks and systems. o Knowledge of penetration testing to simulate real world attacks and identify potential weaknesses in applications and infrastructure. o Familiar with network protocols, firewalls, intrusion detection/prevention systems and network architecture o Understanding of data security practices, data classification, and data protection methods o Knowledge of IoT/AI related security challenges and relevant testing methodologies o Proficiency in various OS like Windows, Linux systems to assess and secure test environments o Knowledge of cloud platforms and services to assess relevant security configurations and potential vulnerabilities o Prior experience in managing HRMS related testing projects o Knowledge on HRMS processes in UKG Kronos / Dimensions platforms o Directed Code reviews o Regression and patch runs (both Automation and manual) for Security testing requirements o Experience in Test specs and executed them as per requirement. o Implementation of Accessibility testing, API, Mobile Testing. o Designing standardized processes and protocols to continuously improve operational efficiency o Good experience working with Test Management tools o Agile Delivery, Build, & CI/CD, Test Plans o Nice to have knowledge in Clarity, SAP, Salesforce, Service Now, AppDynamics, ServiceNow & Splunk etc., Mandatory Non Tech Skills: • Demonstrates the desire and ability to learn new technology skills, business knowledge, and customer service capability through training, experimentation, and self-study. • Demonstrates ability to effectively communicate with all levels of the organization. • Provides outstanding customer service skills to direct and indirect customers. • Ability to track overall project management and work through risks/issues to ensure timely delivery. • Collaborating with Dev, IT and operations teams to integrate security testing into the software development lifecycle.

PepsiCo Logo

Architect- SAP S4 Group Reporting

PepsiCo

Hyderabad, Telangana, India

Posted: a year ago

Overview This role supports the sustainment and delivery of the Group Reporting capabilities of the Pepsico Global template (PGT) (built through SAP S4 concepts for PBNA). Objectives of the role are to ensure that PGT supports the execution of PepsiCo Beverages North America (PBNA) business processes. This role will adopt and adhere to PepsiCo Agile Methodology principles to sustain existing solution and deploy future capabilities as part of the PepsiCo Global Template solution. Responsibilities Post implementation support of Pepsico's S/4 HANA transformation program with a focus on:Participate in process improvement initiatives in Financial Close, Consolidation, and Reporting areas.Perform, prototype, configuration, and perform testing for all CI items accordingly to support the design sessions and to fulfil the customer’s business requirements.Document the required configurations for the GR solution per the blueprint, including documenting test results.Stay current on how new GAAP/IFRS regulations and technologies affect clients’ businesses especially Banking and Insurance industries.Develop the end-to-end testing methodology in alignment with S/4 HANA process testing. Qualifications YEARS OF EXPERIENCE 9 plus years of overall experience required • 6-8 years of experience configuring, deploying and managing SAP ERP with a focus General Ledger and Accounting Close, Accounts Payable and Bank & Cash, and Integration with MTD, OTC and PTP value stream and Controls.• 3+ years of SAP S4 experience preferred. MANDATORY TECHNICAL SKILLS Bachelor’s degree required; Master’s degree preferred.6-8 years of experience configuring, deploying and managing SAP ERP with a focus on Group Reporting. Group Reporting experience required. 3+ years of SAP S4 experience preferred. Knowledge and experience in Financial Close, Consolidation, and Reporting areas.Strong Financial & Management Accounting and Controls experience with SAP General Ledger and Controlling in a global capacity MANDATORY NON-TECHNICAL SKILLS • Demonstrated ability to effectively communicate with all levels of the organization • Ability to work flexible hours based on varying business requirements • Knowledge and experience in the following tools, disciplines and processes are nice to have: SAP SolMan 7+ , Azure DevOps, Quality Center, Service Now, Xmatters and MS Project  • Solves highly complex problems within their work team • Strong influencing, facilitating, and consulting skills in working with stakeholders at all levels in the organization and across departments DIFFERENTIATING COMPETENCIES • Negotiation Skills • Coaching/Facilitation skills (as promoted by the Agile Coaching Institute), including but not limited too Levels of Listening Conflict Resolution Root Cause facilitation Training techniques • Motivational and insiring, leading by example and taking others with her/him • Adherent to the Responsive Working techniques (or alike agile work habbits) • Rigurous on the management of the delivery of quality services by 3rd parties

PepsiCo Logo

Architect,Test Manager

PepsiCo

Hyderabad, Telangana, India

Posted: a year ago

Overview The PGT project for PFNA/PBNA requires a Test Manager resource to handle the testing strategy and activities and coordinate the testing resources required for the project, along with planning and preparing the necessary activities before testing execution, along with providing status reports for execution, defect, risk and issue management for the project. This person will also be responsible for the testing deliverables for the project, and overall governance for the project, partnering and offering the viable services that can be provided to guarantee a successful quality product deployment, by enabling consistent, cost effective, high quality targeted testing processes and services. Responsibilities • Demand Management and Engagement for projects, including dashboard reviews for compliance validation, as well as attend sector leadership team meetings, forums and provide estimates for services • Provide Governance and support for testing deliverables and activities for ongoing projects, ensuring adherence to testing methodology and standards and drive common metrics to QA / Governance team. • Guide the teams on test assessment exercise, identification of different types of testing required for the project, for optimum test coverage and definition of The Test Strategy. • Plan and manage test resources (external / internal) to provide required training/mentoring/educating for Test Managers and ETS Members to ensure adherence to testing methodology and PepsiCo standards.  • Helps Test Managers to ensure no blockers stop the testing team to execute as planned and facilitate triage sessions and follow up on defect closure. • Provides support on issues or risks identified by Test Managers during any stage of the project to avoid escalation and guides them for resolution and ensure testing deliverables are being produced on plan and signoff those deliverables after reviewing and validating completeness and compliance. • Support the different Test Managers to understand the gathering, preparation and how to submit test progress/summary reports to communicate to the different project forums. • Procure the Test Summary Report and provide final approval. • Represent ETS in the Europe Supply Chain IT Forums to gather the Voice of Customer and report on Europe Supply Chain Project needs and status for testing services provided • Support to Develop Sector testing roadmaps / expansion strategy and coverage / quality metrics execution (by application / functional area, etc.) • Execute the Global testing champ/challenger strategy for execution, driving value through testing delivery. Qualifications YERAS OF EXPERIENCE 12+ years of experience as Test Manager MANDATORY TECHNICAL SKILLS Experience in any Test Management Tool (as a preference ADO + Test Plans)Performance, Automation and Regression Testing experience SAFe Agile knowledge SAP and/or other ERP testing knowledge MANDATORY NON-TECHNICAL SKILLS Proficient English language, both oral and written DIFFERENTIATING COMPETENCIES Service oriented Customer Centric Capacity of Influence Working in a Diverse environment (Multicultural)Continuous Improvement mindset

Cognizant Logo

Digital Engineering Solution Architect

Cognizant

Hyderabad, Telangana, India

Posted: 8 months ago

Digital Engineering Solution Architect role at Cognizant involves leading and contributing to the design, development, and implementation of technical solutions for customer business problems. The job requires translating customer requirements into technical solutions, choosing the right technology stack, and cloud features. The position entails working on end-to-end Cloud solutions, cloud migration, modernization, and standard estimation methodologies. The role also involves understanding industry domains and presenting solutions to senior leadership.