Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Platform Engineer II
Overview
Manages network infrastructure to ensure availability, recoverability, performance, integrity, and suitability through production support and maintenance of existing network and development and implementation of network enhancements
Supports and assists with implementing, securing, and supporting large multi-site, multi-vendor MPLS network communication environments.
Role
• Manage medium-sized projects/initiatives as an individual contributor with advanced knowledge within the discipline, leading a segment of several initiatives or a larger initiative
• Oversees the installation and support of network communications
• Works on problems of diverse scope where analysis of the situation requires evaluation and judgment
• Assists in the planning of large-scale systems projects and performs complex vendor comparison and cost studies
• Develop detailed requirements for upgrading existing corporate and MasterCard networks, as well as building network segments in order to facilitate new requirements, technologies, and growth.
• Resolves network communications and operations problems impacting customer or backbone access and performance globally.
• Participates in telecommunications-related initiatives.
• Research and develop innovative solutions around unified network solutions.
• Supports assigned regional projects, including planning responsibility, time and cost control; resource utilization, and implementation.
• Resolve IT systems-related issues with internal departments and clients. Document and communicate courses of action as appropriate and apply key learning where possible.
• Perform audit of system logs for any alerts or failure events, including performance monitoring, and make appropriate recommendations
• Work to meet all agreed Service Levels, recorded through logging of activity and reflected key performance indicators.
• Identify and document opportunities for improvement in applications and other technical systems used by IM.
• Continuously review work practices and procedures to identify opportunities to improve efficiency and output with minimal risk to the business - including risk management.
All About You
• Experience in the following areas: - Networking, including LAN/WAN - Firewalls - Wireless - Security and encryption technologies
• Experience with TCP/IP protocol communications.
• Broad knowledge of Cisco’s and F5’s product portfolio.
• Broad knowledge of Project Management methodology and best practices.
• Knowledge of Network diagnostics, BGP, SNMP, VPN, SSH, MPLS, and F5 load-balancing technologies.
• Good understanding of the organization's goals and objectives
• Self-motivated and directed, with keen attention to detail
• Team player who is able to prioritize and execute tasks in a high-pressure environment
• Strong verbal, and written communication skills with a self-starter mentality that demonstrates exceptional listening skills (eg; Limited supervision; work may be reviewed for direction and strategy.)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.