Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Platform Engineer II

Job Description Summary

"Job Overview: Primary responsibilities include overall accountability of ITSM Service Management as well as satisfying the intended business results.

Role
The role will have equal ITSM Management as follows:

ITSM Management: we have developed a ITSM management process which monitors, governs and assesses within our Database Engineering areas. The successful candidate will drive this process with responsibilities as follows:
• Day to day management and running of the end to end one aspect of Service (Incident/Problem/Change/Asset) management process
• Ensuring governance of process efficiently & effectively with aim to have organizations KPIs meeting expectations
• Chair relevant meetings and follow-ups with technical team
• Provide accurate reporting on the progress
• Liaise with multiple stakeholders and teams across the wider business to ensure quality and governance is progressed efficiently
• Identify and drive areas for improvements where suitable
portfolio level, monitoring progress against tasks and analysing information to track project status
stakeholders to the agreed timelines

All About You
• Previous ITIL management experience in a mid/large corporate organization
• Experience of working in a cross-functional environment
• Understanding of both Agile and Waterfall methodologies and working environments
• Excellent planning, organization and analytical skills
• Excellent communicator, both verbal and written
• Proactive and flexible, with the ability to work collaborate as part of a team and as an individual

Education:
•Bachelor’s degree or equivalent combination of training and experience.
•ITIL 4 Certification preferred

Knowledge / Experience:

•Advanced knowledge and demonstrated expertise in the areas of planning and project management required processes and techniques.
•2 to 5 years of experience with structured methodology and project planning tools.
•Knowledge of MasterCard and the payments industry preferred.

Skills/ Abilities:
•Listening, oral, written and presentation skills and effective interpersonal skills.
•Organizational and planning and multi-tasking skills.
•Strong leadership, interpersonal, relationship-building and negotiation skills required with a solid track record for developing internal and external relationships.
•Demonstrate ethics and values to generate high team trust.

Work Conditions:

•Some travel may be required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.