Lead Commercial Loan Servicing Representative
Wells Fargo
Hyderabad, Telangana, India
About this role: Wells Fargo is seeking a Lead Commercial Loan Servicing Representative... In this role, you will: Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects Knowledge on Loan IQ Good understanding on Loan servicing, Deal administration, Loan Boarding/Modification, Escrow management, Draw review & Funding process, Inspections, Payoff, BQR/CQR, Loan workouts. Research, respond to and resolve complex inquiries Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit Support loan trading and assignments Prioritize work and provide day to day work leadership and mentorship to the support team Lead or contribute to customer issue resolutions that require coordination amongst various teams Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: University Masters/Bachelor's degree in Business or related discipline Strong knowledge of MS-Excel, MS-Word Good English Oral and written communication skills Strong analytical, problem solving, and document interpretation skills Knowledge in Commercial Mortgage Servicing Flexible with the shift timings (6:30pm - 3:30am) Job Expectations: Flexibility towards work on different processes/assignments Working with teams and be an active participant Exhibits a commitment to the company Ability to set priorities, plan and organize work Demonstrates/maintains professional conduct under all circumstances Ability to conduct process trainings as when required Ability to work independently and generate MIS reports for the process Takes ownership for the responsibilities Motivates himself and the team in achieving team goals
