Lead Commercial Loan Servicing Representative

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About this role:

Wells Fargo is seeking a Lead Commercial Loan Servicing Representative...

In this role, you will:

Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects

Knowledge on Loan IQ

Good understanding on Loan servicing, Deal administration, Loan Boarding/Modification, Escrow management, Draw review & Funding process, Inspections, Payoff, BQR/CQR, Loan workouts.

Research, respond to and resolve complex inquiries

Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support

Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit

Support loan trading and assignments

Prioritize work and provide day to day work leadership and mentorship to the support team

Lead or contribute to customer issue resolutions that require coordination amongst various teams

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Interact with internal customers

Receive direction from leaders

Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

University Masters/Bachelor's degree in Business or related discipline

Strong knowledge of MS-Excel, MS-Word

Good English Oral and written communication skills

Strong analytical, problem solving, and document interpretation skills

Knowledge in Commercial Mortgage Servicing

Flexible with the shift timings (6:30pm - 3:30am)

Job Expectations:

Flexibility towards work on different processes/assignments

Working with teams and be an active participant

Exhibits a commitment to the company

Ability to set priorities, plan and organize work

Demonstrates/maintains professional conduct under all circumstances

Ability to conduct process trainings as when required

Ability to work independently and generate MIS reports for the process

Takes ownership for the responsibilities

Motivates himself and the team in achieving team goals

Set alert for similar jobsLead Commercial Loan Servicing Representative role in Hyderabad, India

Company

Wells Fargo

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

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