The Job logo

What

Where

Control Management Manager

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

About this role:

Wells Fargo is seeking a Control Management Manager...


In this role, you will:

  • Manage and develop a team to handle complex customer service tasks and create Escalations related initiatives and programs to support business goals and objectives
  • Engage internal partners associated with the Escalations functional area
  • Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area
  • Make decisions and resolve issues regarding internal and external client complaints
  • Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives
  • Collaborate with Customer Service team and first line supervisors
  • Interact directly with internal and external customers to resolve their inquiries and complaints
  • Manage allocation of people and financial resources for aligned functional area or business group
  • Mentor and guide talent development of direct reports and assist in hiring talent


Required Qualifications, US:

  • 4+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience


Required Qualifications, International:

  • Experience in Risk Management, Business Controls, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Leadership experience


Desired Qualifications:

  • University degree in Business or related discipline.
  • 15+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 15+ years of financial services industry experience, of which 5+ years must include direct experience in risk management demonstrated through work.
  • 3+ years of leadership experience demonstrated through work or military experience.

 Strong relationship management skills

  • Ability to effectively listen and elicit information
  • Experience leading, training, and providing feedback to staff and corresponding managers
  • Management experience
  • Ability to exercise independent judgment to identify and resolve problems
  • Time management skills and ability to meet deadlines coupled with experience renegotiating times lines when needed.
  • Audit or internal control evaluation experience preferably within the financial services industry.
  • Experience drafting and executing control evaluation test scripts to assess the design and performance of internal controls.
  • Experience implementing control evaluation methodologies to support the target state.
  • Thorough knowledge of industry standards and best practices around control evaluations and risk management processes.
  • Proficiency with risk types, methodologies and frameworks for evaluating or testing controls and assessing results, conducting research, and identifying control deficiencies.
  • Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies.
  • Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.


Job Expectations:

  • Identify, assess and mitigate risks across all risk types, in coordination with LOB and assurance activities consistent with the risk management framework and policies established by Independent Risk Management.
  • Leads control evaluations, which may vary in complexity and risk level, and may perform quality reviews of these evaluations. Proficient understanding of quality reviews to ensure the accuracy of evaluation scope, test scripts, assessment results, and control deficiencies identified.
  • Consults on the development, maintenance and execution of control evaluation test scripts and evaluation strategies.
  • Completes control evaluations on schedule. Maintains and executes the Evidenced-Base Control Evaluation Plan.
  • Assesses, documents, and communicates emerging risks, themes and identified control deficiencies to management and risk partners in a timely manner.
  • Ensures any potential control deficiencies discovered during the completion of the control evaluation are properly documented and follow through on reporting, escalation, and resolution.
  • Foster strong relationships with team and collaborate effectively. Ensures coordination with team, line of business, other business units, Audit, and regulators on risk related topics.
  • Completes applicable documentation in accordance with requirements.
  • Ensures internal collaboration with the team, line of business, and risk partners.
  • Aggregates emerging risks from teams as control evaluations are performed.
  • Interfaces internally with the team, line of business, and risk partners.
  • Dynamic leader role with the opportunity to lead project/virtual teams and mentor less experienced employees.
  • Manages a team of Associate Managers, Officers, Senior Associates and/or Associates or cross-functional teams in accomplishing goals.
Set alert for similar jobsControl Management Manager role in Chennai, India
Wells Fargo Logo

Company

Wells Fargo

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Category

Technology

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Wells Fargo Logo

Senior Control Management Specialist

Wells Fargo

Chennai, Tamil Nadu, India

Posted: a year ago

About this role: Wells Fargo is seeking a Senior Control Management Specialist... In this role, you will: Participate in identifying, assessing, managing, and mitigating current and emerging risk exposures within Control Management functional area Provide risk management consulting to support the business in designing and implementing risk mitigation strategies, business processes, and business controls Monitor moderately complex business specific programs and provide risk management consulting to support the business in designing and implementing risk mitigation strategies Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area Provide guidance to business groups on the development, implementation, and monitoring of business specific programs to identify, assess, and mitigate risk Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations Required Qualifications, US: 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications, International: Experience in Risk Management, Control Management, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree or higher. Relevant certifications will be an advantage Overall experience of 8+ years with 5 years of relevant experience in Financial Services industry and / or risk & control domains covering operational risk, controls testing / evaluation,  compliance, internal audit, risk management etc. Experience in automation / advanced excel / reporting will be an advantage. General knowledge of industry standards and best practices around control evaluations / testing, internal audit and risk management processes. Experience creating test questions or test scripts   Experience assessing control design and performance through testing, audit or Risk Control Self-Assessment practices Experience assessing processes, procedures and identifying controls Experience in assessing risk, reviewing risk ratings, identifying control gaps and determining the appropriate evaluation methodology Comprehensive understanding of operational risk management in the financial services or other highly regulated industries Strong analytical skills with high attention to detail and accuracy. Excellent verbal, written, interpersonal communication skills and stakeholder management. Demonstrate positive attitude and readiness to work in a challenging and dynamic environment. Flexibility to multi task and work across domains and business groups. Ability to credibly challenge, conduct tough conversations and effectively communicate with various levels of management Ability to synthesize data from a variety of sources and deliver results quickly Job Expectations: Individual contributor role focusing on performing evidence based control evaluations by conducting various evidence gathering activities. Design, maintain and execute the control evaluation scripts, identify control deficiencies, document and escalate potential issues to appropriate stakeholders. Validate & track action plans, escalate issues as required and document the control test artifacts and findings. Perform control evaluations for moderate to complex engagements, challenge status-quo and identify opportunities to add efficiencies or refining the existing processes. Engage and work with multiple stakeholders - front line business groups, risk program aligned functions and IRM teams for driving the objectives of risk and control programs. Instill and drive proactive risk culture, operational excellence and efficiencies.

Wells Fargo Logo

Analytics Associate Manager

Wells Fargo

Chennai, Tamil Nadu, India

Posted: a year ago

About this role: The Customer Remediation Analytics team is looking for a new leader , this team plays a critical role in performing analytics activities for customer remediation population identification, remediation execution and exploratory analytics as well as testing of these analytic solutions.   This role is fundamental to driving customer remediation plans built on standardized and repeatable solutions which favor our customers and improve accuracy, efficiency, and speed. The Customer Remediation Analytics Support organization is responsible for building and testing these solutions, as well as partnering directly with the Customer Remediation Analytics teams in helping them identify and assess appropriate data sources and analytic solutions on our highest risk efforts. This role requires a sense of urgency, passion for results, and personal accountability for achievement. In this role, you will: As part of a team focused on the preserving the customer experience across the organization, this Analytic Manager will be responsible for overseeing analytics teams responsible for: Managing testing resources, timelines, priorities, and controlling the analytic testing process. Ensuring a high level of data accuracy for work completed by your analytic consultants The testing of highly complex analytic solutions under development or within the active inventory Providing expert process improvement advice to reduce defects Make recommendations on risks associated with implementing new analytic solutions to ensure the risk is accurately quantified and addressed. Design analytics testing project documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed Investigate and ensure data integrity from multiple sources Employ creative and innovative thinking in establishing solutions to operational and data problems or inefficiencies. Identify appropriate design and technology strategies to address problems and create new capabilities, using existing technology solutions where possible. Design and implement efficient and repeatable solutions that fit within a defined and well-governed framework. Participate in determining performance metrics for the solution. Challenge assumptions within analytic solutions: translation of business language to technical requirements, calculations, data usage, output storage and delivery Exploring and profiling data to identify outliers or bad data Developing in-depth knowledge and expertise regarding the Lines of Business you support Maintaining necessary processes, controls and procedures to ensure data accuracy and integrity Ensuring adherence to data management/data governance regulations and policies The ideal candidate should possess a natural analytic curiosity and be able to think outside the box to challenge assumptions with a line of sight to ensuring high quality analysis and execution results. As a team member and manager, you will be expected to achieve success by leading yourself, your team and the business. Specifically, you will lead your team with integrity and create an environment where your team members feel included, valued and supported to do work that energizes them. Management responsibilities will also include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks and completing daily management tasks. Support ad hoc analytic projects Ability to work overlap hours with US team Shift Timing: 1:30 - 10:30 PM IST   Essential Qualifications: Around 12+ years in similar analytics role M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis. 9+ years advanced programming exposure in SAS or Python including SQL 9+ years of consumer, retail banking experience 9+ years of experience with relational databases Teradata, Oracle or similar database 3+ years of good team handling experience of managing people and projects Able to guide, mentor and provide technical assistance to the team Strong experience of data integration, database structures and data warehouses Identifies and recommends internal and external data sources, compiles/mines data from multiple, cross business sources; recommends and consults in the development of complex analysis designs Ensures adherence to data management/data governance regulations and policies. Data involved may be very large, structured or unstructured, and from multiple sources. Persuasive written and verbal communication skills Desired Qualifications Ability to lead during times of ambiguity and change Experience leading 7+ direct reports Previous experience with testing analytic solutions Extensive knowledge and understanding of research and analysis Strong analytical skills with high attention to detail and accuracy Strong communication skills and ability to articulate complex material to a diverse audience Excellent verbal, written, and interpersonal communication skills Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. Education or experience with statistical methodology. Experience with R programming language Experience with text mining or text analytics Data ETL experience with SSIS

Wells Fargo Logo

Control management Manager - Business enablement

Wells Fargo

Bengaluru, Karnataka, India

Posted: a year ago

About this role: Wells Fargo is seeking a Control Management Manager. In this role, you will: Create business/execution/strategic plans to support adherence to non-regulatory and regulatory commitments, inclusive of defining the posture (e.g. strategic framing), identifying the composition of work (e.g. resourcing, technology, timeframe), creating a roadmap for work (e.g. dependencies, sequencing), etc. Lead strategy and business enablement functions and resources within COO Control Management. Drive deliverables impacting our financial discipline and strategic direction as an organization. Provide ownership of strategic risk programs being run for the wider COO organization, including sourcing progress updates, data management and reporting, as well as critical thinking on how the program will impact the wider organization. Identify strategic business investments and alliance opportunities Collaborate strategically and consult with all levels to resolve issues and achieve goals Manage and develop a team to handle complex tasks and create Escalations related initiatives and programs to support business goals and objectives Engage internal partners associated with the Escalations functional area Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area Manage allocation of people and financial resources for aligned functional area or business group Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 10+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of Leadership experience Experience in Risk Management, Business Controls, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Oversee and execute against regulatory commitments/mandates (e.g. Consent Orders, MRAs, etc.) and inquiries (e.g. information requests), in close partnership with impacted business leaders; be able to represent work, key decisions, and risks, to senior leadership and the regulators. Create and/or contribute to regulatory submission documents, as well as other internal governance documents for senior leadership and the Board, in partnership with audit / legal and impacted business leaders. Create an overarching narrative that illustrates progress against commitments, issues / risks that exist, and what the path forward looks like, and report on progress to business leaders in existing forums and ad-hoc sessions. Oversight over execution of all initiatives – lead a team that works with business owners and other stakeholders to design milestones, align on and create artifacts, define scope, pull together reporting, and drive execution with external partners. Lead execution of initiatives through impact assessment, coordination across teams, project planning and sustainability planning. Build and maintain centralized repository of all initiatives within assigned area(s) of responsibility, including business enhancements, issues, and corrective actions. Develop and coordinate internal validation and regulatory examination processes to demonstrate successful execution against and adherence to commitments. Ensure coordination on execution for all initiatives/work within assigned area(s) of responsibility; lead execution through impact assessment, cross-team collaboration, project planning, sustainability, and validation. Process Management experience Excellent communication skills (verbal, written and interpersonal) with the ability to influence Ability to concisely articulate complex concepts in a clear manner Produce and facilitate Executive Level presentations is critical to this role Experience with project planning and execution Advanced experience and use of Microsoft Office programs

Wells Fargo Logo

Due Diligence Associate

Wells Fargo

Chennai, Tamil Nadu, India

Posted: a year ago

About this role: Wells Fargo is seeking a Due Diligence Associate In this role, you will: Engage with clients directly or indirectly through relationship managers to support meeting policies or regulatory requirements and focus on client satisfaction Conduct comprehensive research and background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate risks through documenting findings Review basic issues, policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Run periodic due diligence reporting supporting processes reflective of the current business environment Gather and input data utilizing resources to identify documentation required to meet policy or regulatory requirements Receive direction from supervisor and exercise judgment while developing understanding of function, policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Essential Qualifications 3 - 5 years of experience in one or a combination of the following Familiarity with and working knowledge of BSA/AML programs including all aspects of KYC and / or other related risk and regulatory disciplines. Bachelor’s degree in business, finance or economics.   Desired Qualifications Knowledge and a broad background in Commercial Banking and in Corporate and Investment Banking. Experience in operational risk management processes and/or compliance and / or audit and / or regulatory programs with KYC duties. On-boarding/periodic review KYC customer processing or financial crimes investigations experience strongly preferred. Thorough understanding of CIP/CDD/EDD requirements. WF AML/Sanctions credential, ACAMS, CFE or CRCM designation. Strong analytical skills. Excellent communication and relationship/partnership building skills. Proficiency in Office Suite (Excel, Word, PowerPoint, Outlook) and SharePoint. Bachelor’s degree in business, finance or economics.