The Opportunity
“Come join our Microsoft 365 technical team in an engineering role where you will have opportunities to mature the Microsoft 365 environment here at FICO.  At FICO we are committed to making the Microsoft 365 environment core to our collaboration ecosystem, so you will have a direct impact on using technology to improve how our employee’s work every day.” – VP, Technology. 
 What You’ll Contribute

Take charge of configuring and maintaining our Microsoft 365 environment, ensuring seamless user experiences, and implementing the latest features and updates to optimize productivity.

SharePoint and OneDrive Management: Oversee SharePoint Online and OneDrive for Business, ensuring data integrity, access controls, and facilitating smooth collaboration and document management.

Partner with FICO Security team to ensure our environment is secure and follows best practices for future deployments and enhancements.  

Documentation & Reporting: Maintain detailed documentation of Microsoft 365 configurations, changes, and troubleshooting procedures. Provide regular reports on system performance and health, security incidents, and user activity to support informed decision-making.

End-User Support: Provide exceptional support to resolve end-user submitted incidents and requests by working with the user, collaborating with FICO partners, and creating vendor tickets when necessary. Ensuring a positive user experience is an important part of the job and being able to interact with users is critical.  

What We’re Seeking

Passionate about the Microsoft 365 platform.  The Microsoft environment is changing faster than ever, we are looking for someone who is curious about the future, is committed to learning new solutions as they are announced and loves working in the Microsoft environment. 

Proven work experience as a Microsoft 365 Administrator or in a similar role.

Strong expertise in configuring and managing Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.

Familiarity with security and compliance features of Microsoft 365, including DLP, data classification, conditional access, and multi-factor authentication.

Proficiency in PowerShell scripting for automation and management tasks.

Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.

Excellent communication and interpersonal skills to interact with users and team members effectively.

Box administration and experience migrating from Box to SharePoint

ShareGate tool administration

Power Automate build experience

Knowledge of Microsoft Azure AD, SSO, SCIM, and Conditional Access

Our Offer to You

A culture and work environment strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

The opportunity to make a difference by leveraging your unique strengths.

Highly competitive compensation and rewards.

Flexible work options, opportunities to give back to your community, social events with colleagues and  a comprehensive benefits program inclusive of progressive parental leave.