Supervisor Quality
Concentrix
Ranchi, Jharkhand, India
Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities: Process Analysis and Improvement: Identify opportunities for process improvement by analyzing existing workflows, identifying bottlenecks, and assessing performance metrics. Six Sigma Methodology: Apply Six Sigma principles, tools, and techniques to define, measure, analyze, improve, and control processes to drive efficiency and quality improvements. Data Collection and Analysis: Gather and analyze relevant data to measure process performance, identify trends, and determine root causes of issues or defects. Project Management: Lead cross-functional process improvement projects, develop project plans, set milestones, allocate resources, and ensure timely project execution and completion. Stakeholder Collaboration: Collaborate with different stakeholders, including managers, team leaders, and operational staff, to gather insights, understand process challenges, and implement improvement initiatives. Training and Coaching: Provide training and coaching to team members on Six Sigma methodologies, tools, and concepts to build a culture of continuous improvement. Documentation and Reporting: Document process changes, project results, and improvements achieved, and prepare regular reports to communicate progress to stakeholders and management. Quality Assurance: Monitor and evaluate process adherence to established Six Sigma standards and ensure ongoing compliance with quality requirements. Best Practices and Benchmarking: Stay updated with industry best practices, emerging trends, and advancements in Six Sigma methodologies to continuously enhance the process improvement initiatives. Qualifications and Skills: Bachelor's degree in Business Administration, Engineering, or a related field. Green Belt Certification from a reputed institute is mandatory. Proven experience (2-3years) in process improvement, preferably within a BPO or similar operational environment. Strong knowledge of Six Sigma methodologies, tools, and statistical analysis techniques. Proficient in data analysis and visualization using tools such as Microsoft Excel, Minitab, or similar software. Excellent project management skills with the ability to manage multiple projects simultaneously. Strong analytical and problem-solving skills to identify process improvement opportunities and implement effective solutions. Excellent communication and interpersonal skills to collaborate with stakeholders at all levels of the organization. Detail-oriented mindset with a focus on delivering high-quality results. Ability to adapt to a dynamic and fast-paced work environment. Disclaimer ‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’
